Brandon Stueness
Chanhassen
Summary
Senior customer relationship marketing specialist with a strong focus on data analysis and CRM management. Demonstrated success in enhancing data accuracy and driving team performance through effective training programs. Expertise in developing targeted strategies that improve customer engagement and retention. Proven track record of delivering measurable results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Customer Relationship Marketing Specialist
Ropes & Gray LLP
Boston
03.2014 - Current
- Managed profiling of contact data for alumni/alumnae, clients, and marketing lists to ensure accurate targeting.
- Developed training programs to enhance team knowledge of new tools, systems, and best practices.
- Collaborate with IT teams and CRM vendor on the development and implementation of any new tools, systems or processes.
- Liaised with vendors to evaluate effectiveness of potential integrations.
Stop Smoking Advisor & Data Administrator
Newcastle Upon Tyne Hospitals NHS Foundation Trust
Newcastle upon Tyne
09.2010 - 09.2013
- Provided evidence-based smoking cessation advice and aides, supporting clients in achieving cessation goals.
- Analyzed data to identify underserved neighborhoods, enabling targeted resource allocation.
- Administered database systems, enhancing data entry and historical reporting.
Education
Master of Arts - History
University of Newcastle Upon Tyne
Newcastle Upon Tyne, UK05-2010
Bachelor of Arts - History
Minnesota State University Moorhead
Moorhead, MN05-2007
Skills
- CRM management
- Client needs assessment
- Data analysis
- Data collection
- Vendor liaison
- Training development
Timeline
Senior Customer Relationship Marketing Specialist
Ropes & Gray LLP
03.2014 - Current
Stop Smoking Advisor & Data Administrator
Newcastle Upon Tyne Hospitals NHS Foundation Trust
09.2010 - 09.2013
Master of Arts - History
University of Newcastle Upon Tyne
Bachelor of Arts - History
Minnesota State University Moorhead