Breanne Stephens
Willmar
Summary
Experienced Sales Floor Associate and Customer Service Representative with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Citizens Alliance Agency (Insurance Company)
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Floor Associate And Cashier
Ace Hardware
06.2021 - 07.2024
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Has vast knowledge of Home Repair, Paint for homes or other projects, and Lumber.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in inventory management, ensuring product availability and timely restocking.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
Ace Hardware
06.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Mojave River Highschool
Bakersfield, CA05-2021
Skills
- Customer service skills
- Patient, compassionate, and kind
- Active listening
- Dedication
- Willingness to learn and learn new skills
- Critical thinking and problem solving
- Relationship building
- Product knowledge
- Staff training
- Sales expertise
- Store maintenance
Timeline
Customer Service Representative
Citizens Alliance Agency (Insurance Company)
09.2024 - Current
Sales Floor Associate And Cashier
Ace Hardware
06.2021 - 07.2024
Customer Service Representative
Ace Hardware
06.2021 - 07.2024
High School Diploma -
Mojave River Highschool
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