Breeanna Young
Minneapolis
Summary
Results-driven Customer Service Representative with five years of experience in delivering exceptional support within fast-paced environments. Demonstrated ability to resolve customer issues promptly, consistently exceeding satisfaction goals. Core competencies include effective communication, problem-solving, and fostering strong customer relationships, aimed at contributing to organizational success.
Overview
21
21
years of professional experience
Work History
Team Leader
Pilgrim Dry Cleaners
Minneapolis
02.2021 - Current
- Encouraged team to handle significant customer traffic each day.
- Provided assistance to customers during their drop offs.
- Performed daily tasks within the store.
- Handled inventory operations.
- Oversaw the coordination of schedules.
- Collaborated with multiple stores to address issues.
- Supported various locations during staffing shortages.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Customer Service Representative
Creative Lighting by Bellacor
Saint Paul
09.2014 - 06.2023
- Manage in-person and telephone complaints and requests
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conduct routine evaluations of customer grievances.
- Facilitated customer purchases efficiently.
- Facilitated monthly checks to reconcile inventory levels with records.
- Identified solutions for customer complaints, ensuring consistent quality in service delivery.
- Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
- Tracked all customer communications to ensure account accuracy and followed up on purchases as needed
- Promoted available products and services to customers during service, account management and order calls.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Communicated with customers calmly and professionally to identify appropriate solutions
Landscaping assistant
Bleekers Landscaping
Andover
04.2014 - 08.2014
- Assisted in the maintenance of outdoor landscapes by planting flowers, pruning trees, and mowing lawns
- Operated and maintained landscaping equipment such as lawn mowers, trimmers, and leaf blowers
- Helped with the installation of irrigation systems and performed routine maintenance checks
- Worked collaboratively with landscaping team to ensure projects were completed efficiently and to client satisfaction
- Provided general cleanup and organization of outdoor spaces to enhance overall appearance and functionality
Customer Service Team Member
Clear Corps, USA
Saint Paul
01.2009 - 01.2010
- Provided exceptional customer service to donors and supporters of the non-profit organization, ensuring all inquiries and requests were handled in a timely and professional manner
- Directed and managed a team of testing specialists to ensure the quality and accuracy of all project deliverables for a non-profit organization
- Managed a high volume of customer inquiries, emails, and phone calls in a fast-paced non-profit environment
- Collaborated with various departments to coordinate donor appreciation events, fundraising campaigns, and volunteer opportunities
- Resolved customer issues and complaints in a timely and professional manner, ensuring donor satisfaction and loyalty
Customer Service Representative
Stat-Ease, Inc.
Minneapolis
04.2007 - 12.2008
- Provided exceptional customer service by resolving inquiries and issues promptly and effectively
- Demonstrated strong communication skills to work with customers both in-person and over the phone
- Utilized problem-solving abilities to address customer complaints and ensure customer satisfaction
- Collaborated with team members to streamline processes and improve overall customer service experience
Sales Associate
Footlocker
Coon Rapids
05.2006 - 09.2007
- Use skills in upselling to regularly exceed sales targets
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase merchandise
- Maintained high customer service standards in high-volume, fast-paced environments
- Worked as part of team to ensure orders were delivered accurately and efficiently
Host/Server
Keys Cafe & Bakery
Coon Rapids
09.2004 - 08.2005
- Greeted and seated guests promptly and courteously, ensuring a positive first impression for the restaurant
- Managed reservations, organized seating charts, and effectively communicated with the serving staff and management to ensure smooth flow of service
- Provided exceptional customer service by attending to guests' inquiries, accommodating special requests, and addressing any concerns in a professional manner
- Assisted servers by refilling beverages, clearing tables, and delivering food to guests, contributing to a high level of efficiency and teamwork
- Maintained a clean and organized work area, including the reception area and dining room, to create a welcoming and comfortable environment for guests
Education
High School Diploma -
Coon Rapids High School
Coon Rapids04.2007
Skills
- Team leadership
- Customer service
- Inventory management
- Schedule coordination
- Conflict resolution
- Sales support
- Communication strategies
- Time management
- Customer relationship management
- Quality assurance
- Process improvement
- Team collaboration
- Problem solving
- Verbal and written communication
- Attention to detail
- Documentation and reporting
Volunteer Experience
Pitsquad Rescue, 11/01/20, Minneapolis, MN, Creative merchandise such as logos/stickers, car decals & shirts/hoodies., Assisting with adoption & outreach events, transportation & intake.
Timeline
Team Leader
Pilgrim Dry Cleaners
02.2021 - Current
Customer Service Representative
Creative Lighting by Bellacor
09.2014 - 06.2023
Landscaping assistant
Bleekers Landscaping
04.2014 - 08.2014
Customer Service Team Member
Clear Corps, USA
01.2009 - 01.2010
Customer Service Representative
Stat-Ease, Inc.
04.2007 - 12.2008
Sales Associate
Footlocker
05.2006 - 09.2007
Host/Server
Keys Cafe & Bakery
09.2004 - 08.2005
High School Diploma -
Coon Rapids High School
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