Breionda Hopkins
Plymouth
Summary
Resourceful Assistant Case Manager known for high productivity and efficient task completion. Possess specialized skills in client needs assessment, case planning, and resource coordination. Excel in communication, empathy, and problem-solving to support clients effectively. Committed to enhancing client well-being through proactive management and advocacy.
Overview
9
9
years of professional experience
Work History
Assistant Case Manager
Hennepin County
Minneapolis
06.2024 - Current
- Assisted clients in accessing community resources and support services.
- Coordinated case management activities with interdisciplinary teams and service providers.
- Conducted client assessments to determine needs and eligibility for services.
- Participated in regular staff meetings with supervisors to discuss caseloads and program updates.
- Helped Case Managers create individualized service plans tailored to each client's needs.
- Assisted Case Managers in coordinating and organizing case files, including inputting data into the computer system.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Maintained confidentiality of all documents related to cases and clients.
- Served as a point of contact for families seeking information about their cases.
Peak Time Teller
US Bank NA
Anthony
03.2023 - 09.2024
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Educated clients on banking products and services available.
- Followed security protocols to protect bank assets and client information.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Processed deposits, withdrawals, loan payments and other financial transactions accurately and efficiently.
Executive protection agent
Black Knight protection Agency
Minneapolis
10.2022 - 06.2024
- Conducted thorough risk assessments for client environments and events.
- Coordinated logistics for secure transportation of clients and personnel.
- Implemented security protocols to safeguard clients during public appearances.
- Monitored surveillance systems to detect potential threats or security breaches.
- Responded quickly and effectively in emergency situations using appropriate tactics.
- Maintained detailed logs of daily activities, including locations visited, people met with, and any incidents that may have occurred.
Shelter Assistant
Ramsey County Human Services
Paul
11.2023 - 05.2024
- Assisted clients in accessing shelter services and resources.
- Maintained cleanliness and organization of shelter facilities and common areas.
- Coordinated intake procedures for new residents and assessed needs.
- Trained new volunteers on shelter operations and client engagement techniques.
- Maintained a clean and safe environment by performing daily janitorial tasks around the facility.
- Distributed meals to residents according to dietary restrictions or requirements.
- Provided emergency shelter services to individuals and families in need.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Office Manager
Trust Homecare
Minneapolis
11.2021 - 09.2023
- Revitalize talent acquisition efforts, suggesting propositions to reinforce modern recruiting, all approved by leadership, producing more quality hires.
- Spearhead the development of marketing material on social media platforms, increasing brand awareness and subsequently improving prospective patient interest.
- Streamline the identification and tracking of high-risk patients, offering optimal resources and patient care plans for an enhanced patient experience.
- Manage and oversee patient care resources, providing training and coaching opportunities for each team member, resulting in effective care without inconsistencies.
- Serve as a subject matter expert with office software and applications, streamlining daily tasks and deliverables resulting in improved productivity.
- Orchestrate the pairing of care resources, aligning the best resources according to patient's needs thus cultivating a harmonious convergence in patient care.
- Maintained office supplies and equipment inventory
- Facilitated training sessions for new employees
- Oversaw payroll processing and staff records
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Independent Contractor/Personal Assistant
Illinois Department of Rehabilitation Services
08.2016 - 09.2021
- Acknowledged by leadership for continually outpacing peers of similar experience, operating at a high level of care, and personal assistance for patients.
- Strategically rehabilitated patient records, suggesting attentive data entry which resulted in maximizing accuracy across all systems.
- Implemented safety procedures that were accepted by leadership, providing integral patient-focused safety checks which resulted high amplifying safety standards.
Education
High School Diploma -
Taylan High School
Chicago, ILSkills
- Direct Patient Care
- Management Skills
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Effective listening
- Emotional Intelligence & Cultural Competencies
- Data entry
- HMIS/ClienTrak
- Resource coordination
- Confidentiality practices
Timeline
Assistant Case Manager
Hennepin County
06.2024 - Current
Shelter Assistant
Ramsey County Human Services
11.2023 - 05.2024
Peak Time Teller
US Bank NA
03.2023 - 09.2024
Executive protection agent
Black Knight protection Agency
10.2022 - 06.2024
Office Manager
Trust Homecare
11.2021 - 09.2023
Independent Contractor/Personal Assistant
Illinois Department of Rehabilitation Services
08.2016 - 09.2021
High School Diploma -
Taylan High School