Brenda Fisher
Eagan
Summary
Dedicated Travel Advisor with 20+ years of extensive travel experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Travel Advisor
Shorts Travel Management
08.2016 - Current
- Colaborate with the airlines to secure the best flight options and price for the teams, and work with charter buses for ground transportation at each destination.
- Assist the coaches and staff with all aspects of individual travel including flights, hotel and car for recruiting trips, meetings or conventions.
- Provide emergency and after hour assistance for teams and staff when issues arise while traveling.
- Coordinate with other departments to ensure smooth end-to-end service delivery for all travel arrangements.
- Deliver exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Establish fruitful partnerships with airlines and bus companies, which results in better offers for my teams.
- Awarded employee of the month and employee of the year by the University of Minnesota athletic department.
Scheduling Manager
Park Dental - Ridgepark
11.2005 - 08.2016
- Politely answers phones and schedules or confirms office appointments and helps with billing questions.
- Works close with the doctors, to strategize a plan to mazimize schedules and patients, and to make and discuss recommendations to help meet doctors monthly goals.
- Communicates with team members and patients regarding schedule changes, emergencies, and tardy patients.
- Ensures compliance with OSHA, health regulations, and HIPPA.
- Leads team meetings on a weekly basis.
- Coordinates team/office meetings and made sure all the supplies and food for the meeting was ordered.
- Works with various outside vendors for the office's various needs.
- Coordinate employees with their on going training opportunities.
- Manages employee personal leave, loading of schedules and planning meetings for all doctors and team members.
- Interview potential candidates for hire.
- Trained new hires.
- Volunteered for captain of our office to participate in the American Heart Association Heart Walk to promote team member participation.
- Planned and organized outside events for all team members and their families.
Travel Consultant/Outside Sales
Dawson's Travel
05.1996 - 07.2005
- Assist leisure and corporate clients in planning their travel arrangements.
- Expertise in booking individual, corporate, and group travel.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Worked closely with local tour company to book travel arrangements for their groups.
- Knowledge of Worldspan computer system.
- Knowledge of ARC/IATAN regulations for maintaining an accredited travel agency.
- Order ticket stock, office materials, and made daily deposits as needed.
- Managed office for 3 months during owners absence.
- Awarded one of the top 25 travel consultants in a five state area.
Retail Clerk
Hallmark
08.1994 - 07.2005
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
- Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
- Stayed up-to-date on current promotions and sales events, effectively communicating this information to customers to drive sales opportunities.
- Trained new employees when hired.
Education
No Degree -
Kaplan Professional School
Bloomington, MNCTA (Certified Travel Agent) Certification - Travel And Tourism
Institute of Certified Travel Agents
Travel Certificate - Travel And Tourism
The McConnell School of Travel
Minneapolis, MNAssociate of Arts - General Studies
Mesabi Community College
VirginiaSkills
- Exceptional Communication
- Attention to detail
- Excellent Customer Service
- Consistently Meets Goals
- Extensive Group Travel Planning
- Travel industry experience
Timeline
Travel Advisor
Shorts Travel Management
08.2016 - Current
Scheduling Manager
Park Dental - Ridgepark
11.2005 - 08.2016
Travel Consultant/Outside Sales
Dawson's Travel
05.1996 - 07.2005
Retail Clerk
Hallmark
08.1994 - 07.2005
No Degree -
Kaplan Professional School
CTA (Certified Travel Agent) Certification - Travel And Tourism
Institute of Certified Travel Agents
Travel Certificate - Travel And Tourism
The McConnell School of Travel
Associate of Arts - General Studies
Mesabi Community College
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