Brenda Josselyn
Mazeppa
Summary
Adept at blending exceptional customer service with expertise in cash handling, honed over years at Pappy's Place and other roles. Excelled in creating engaging environments, evidenced by a strong work ethic and service orientation. Proven track record in improving customer satisfaction, showcasing a unique blend of clerical skills and a passion for service.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
35
35
years of professional experience
Work History
SERVER/BARTENDER
Pappy's Place
07.2015 - Current
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take beverage orders from serving staff or directly from patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Check identification of customers to verify age requirements for purchase of alcohol
- Collect money for drinks served
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
CHILDCARE PROVIDER
Brenda's Kiddie Korner
10.1996 - 09.2016
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Assist in preparing food and serving meals and refreshments to children
- Create developmentally appropriate lesson plans
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
PULL TAB SELLER
American Legion Post 92
06.2009 - 02.2016
- Developed strong communication with customers in the sale of pull tabs
- Maintained comprehensive product knowledge to assist customers in making informed decisions about purchases
- Collaborated with other selling experts to provide best customer experience
- Completed start up and end of night balance sheets
- Implemented new boxes into play
- Investigated boxes if shortage or overage was present
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
MIX OPERATOR
Kemps
02.1990 - 09.1996
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards
- Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly
- Start machine by engaging controls
- Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
- Trained new operators on equipment operations
- Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation
Education
COMPLETED COURSEWORK TOWARDS - LEGAL SECRETARY
Rochester Votech
COMPLETED COURSEWORK TOWARDS - HIGH SCHOOL DIPLOMA IN GENERALS
Mayo High School
Skills
- Clerical
- Customer and Personal Service
- Service Orientation
- Production and Processing
- Food Production
- Instructing
- Time Management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Military Service
Army Reserves, Tactical Communications Systems Operator Mechanic, 01/01/85, 01/01/93
Timeline
SERVER/BARTENDER
Pappy's Place
07.2015 - Current
PULL TAB SELLER
American Legion Post 92
06.2009 - 02.2016
CHILDCARE PROVIDER
Brenda's Kiddie Korner
10.1996 - 09.2016
MIX OPERATOR
Kemps
02.1990 - 09.1996
COMPLETED COURSEWORK TOWARDS - HIGH SCHOOL DIPLOMA IN GENERALS
Mayo High School
COMPLETED COURSEWORK TOWARDS - LEGAL SECRETARY
Rochester Votech
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