Brenda Kruger
Saint Paul
Summary
Dynamic professional with a proven track record in operations management and customer service at Hennepin Healthcare. Successfully designed and marketed unique magnetic products, enhancing sales through effective inventory management. Skilled in financial analysis, driving process improvements, and ensuring high customer satisfaction.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Self-employeed
01.2007 - Current
Designed and sold different styles of magnetic bracelets, necklaces and ankle bracelets at local craft fairs and flea markets.
Designed and sewed together magnetic pillow pads, magnetic eye masks, and magnetic back pads to sell.
Kept up on bookkeeping on a weekly basis after each showing,
Kept up on inventory from show to show,
Customer Service Representative
Hennepin Healthcare
01.2001 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service quality and customer satisfaction.
- Trained new team members on customer service protocols and company policies.
- Implemented process improvements that enhanced efficiency in handling customer issues.
Education
Associate of Science - Legal Secretarial
Minnesota State University, Mankato
Mankato, MNSkills
- Operations management
- Documentation and reporting
- Business planning
- Inventory management
- Financial analysis
- Operational reporting
Accomplishments
- Used Microsoft Excel to calculate cost of each style and size of bracelets and necklaces
- Used Microsoft Excel to develop inventory tracking spreadsheets for mid and end of year cost calculations and tax preparation.
Languages
Spanish
Limited Working
Timeline
Owner/Operator
Self-employeed
01.2007 - Current
Customer Service Representative
Hennepin Healthcare
01.2001 - 03.2017
Associate of Science - Legal Secretarial
Minnesota State University, Mankato