- Gardening
- Hiking
- Traveling
- Crafting and DIY projects
- Camping
- Kayaking
- Photography and editing photos
Brenda Mohrhauser
Welch
Summary
Being an independent business owner has put me in a position to be an effective problem solver and highly motivated to always learn and improve myself to be the most effective at the work I do. I am versatile and excel in customer relations and multitasking. I have experience in staff training and QuickBooks. I've spearheaded promotional events and utilized technology to enhance operational efficiency, significantly fostering customer loyalty and employee development. A variety of pets have been a vital part of my personal life since childhood and I have always had a desire at some point to make them a part of my professional life as well which is why I am interested in this position. The lessons of unconditional love and loyalty I have acquired from all the animals I have raised throughout my life have been an integral part in who I am today.
Overview
25
25
years of professional experience
Work History
Shop Owner
Trophies Plus of Hastings LLC
01.2011 - Current
- Developed a loyal customer base by consistently delivering high-quality products and personalized service.
- Adapted business strategy in response to changing market conditions or customer wants and needs, demonstrating a proactive approach to managing the shop''s overall success.
- Organized numerous promotional events to generate increased foot traffic in the store.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired, trained, and supervised a team of employees, creating a positive work environment that focused on employees being treated fair and able to achieve their daily tasks.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Created strategic product displays that attracted customers'' attention and facilitated sales growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Business Owner
A Scrap'N Time
07.2002 - 06.2010
- Held various events to guide customers on how to use their merchandise and expand their creativity.
- Launched series of successful new products.
- Trained and motivated employees to perform daily business functions.
- Offered personal customer service to address specific needs of the customer.
- Redesigned the image of the business as the industry changed to attract a larger customer base.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Created merchandising displays to catch the attention of customers.
Elementary and Secondary Teacher
St. Elizabeth Ann Seton Catholic School
09.1999 - 06.2002
- Designed interactive lesson plans that engaged students into hands on learning.
- Developed assessments to evaluate student progress and understanding.
- Enhanced classroom learning with use of technology and multimedia resources.
- Facilitated group discussions, fostering critical thinking skills.
- Implemented differentiated instruction to accommodate diverse learning needs.
- Increased student participation by incorporating real-world examples in lessons.
- Conducted parent-teacher meetings to discuss student performance and strategies for improvement.
- Managed classroom dynamics effectively, ensuring a positive learning environment.
- Created curriculum materials to align with educational standards and student needs.
- Encouraged student collaboration through group projects and peer-to-peer learning.
- Enhanced student understanding with visual aids and hands-on activities.
Education
Bachelor of Arts - Education
Winona State University
Winona06-1999
Skills
- Extensive customer service background and customer relations
- Staff hiring and training
- Employee scheduling
- Employee development
- Networking
- Knowledge of Quickbooks
- Multitasking
- Business operations
Interests
Timeline
Shop Owner
Trophies Plus of Hastings LLC
01.2011 - Current
Business Owner
A Scrap'N Time
07.2002 - 06.2010
Elementary and Secondary Teacher
St. Elizabeth Ann Seton Catholic School
09.1999 - 06.2002
Bachelor of Arts - Education
Winona State University
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