BRENDA REYES
Brainerd
Summary
Dynamic operations expert with a proven track record at Riversource Life Insurance Company, adept at enhancing productivity through innovative workflow solutions and critical thinking. Skilled in insurance terminology and active listening, I have successfully led teams to exceed targets while championing continuous improvement and customer satisfaction initiatives.
Overview
19
19
years of professional experience
Work History
Operations Expert
Riversource Life Insurance Company
07.2019 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Led high-performing teams to consistently achieve or surpass established targets, fostering a culture of accountability and excellence.
- Championed continuous improvement efforts within the organization, instilling a culture that valued adaptability and embraced change.
- Oversaw inventory management systems, reducing stock discrepancies and improving order fulfillment rates.
- Improved customer satisfaction by resolving issues promptly and maintaining high standards of service delivery.
- Implemented quality control measures to ensure consistent product output and adherence to industry standards.
- Streamlined operations by implementing efficient processes and workflow management techniques.
Sr. Operations Professional
Ameriprise Enterprise Investment
01.2018 - 06.2018
- Devised comprehensive risk mitigation plans, minimizing potential threats to operational stability during periods of uncertainty or change.
- Increased productivity by implementing innovative workflow solutions that streamlined task completion times.
- Spearheaded efforts to adopt industry best practices, elevating overall organizational performance levels over time.
- Developed and executed strategic plans for long-term growth, resulting in increased revenue generation.
Customer Service Expert
RiverSource Insurance
06.2006 - 03.2017
- Improved operational efficiency by streamlining processes and implementing best practices while performing daily tasks.
- Collaborated with internal business partners, such as Underwriters, back office teams and external vendors to develop solutions for complex operational challenges.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored and assessed ongoing "white glove"cases weekly, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication with advisors through consistent follow-ups and progress updates.
- Contributed to team discussions actively, sharing insights and expertise with colleagues to optimize advisor support strategies.
- Improved advisor satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Maintained personal accountability for quality results.
Education
High School Diploma -
St. Francis High School
St. Francis, MN06-1994
Skills
- Insurance terminology
- Active listening
- Attention to detail
- Decision-making
- Documentation skills
- Teamwork and collaboration
- Critical thinking
- Information verification
Timeline
Operations Expert
Riversource Life Insurance Company
07.2019 - Current
Sr. Operations Professional
Ameriprise Enterprise Investment
01.2018 - 06.2018
Customer Service Expert
RiverSource Insurance
06.2006 - 03.2017
High School Diploma -
St. Francis High School
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