Brenda Stradinger
Lino Lakes,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Assistant to the Advisor
Wealth Enhancement Group
04.2024 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Fraud Specialist
U.S. Bank
12.2019 - 02.2024
- Served as a primary contact for fraud claims
- Recovered funds from outside financial institutions to credit customer accounts
- Provide training to staff members on policies and procedures
- Respond promptly to inquires regarding possible fraudulent activities reported by customers or other stakeholders
- Maintained an up to-date knowledge of relevant laws, regulations,industry practices and best practices relating to fraud prevention
- Completed requests from other employees at U.S. Bank on open fraud
- Worked with other financial institutions to update fraud cases
- Data Entry
Direct Bank/Account Processor
U.S. Bank
09.2008 - 12.2019
- Responded to customer inquires regarding account status and balances
- Created new accounts in the accounting system based on customer requests
- Trained new staff members on proper use of accounting systems and procedures
- Assisted other departments with various clerical tasks needed
- Provided support to customers via phone calls or emails regarding their accounts
- Reviewed customer documentation to ensure accuracy of information prior to processing payments or setting up new accounts
- Answered customer questions regarding account discrepancies orr problems
- Used excellent verbal shills to engage customers in conversation and effectively determine needs and requirements
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
Timeline
Assistant to the Advisor
Wealth Enhancement Group
04.2024 - 07.2024
Fraud Specialist
U.S. Bank
12.2019 - 02.2024
Direct Bank/Account Processor
U.S. Bank
09.2008 - 12.2019
Similar Profiles
James DanisonJames Danison
Senior Client Service Associate at Wealth Enhancement GroupSenior Client Service Associate at Wealth Enhancement Group
Jennie Sulzer, JD, CPAJennie Sulzer, JD, CPA
Tax Director at Wealth Enhancement GroupTax Director at Wealth Enhancement Group
Michelle PaulloMichelle Paullo
Client Service Manager at Wealth Enhancement GroupClient Service Manager at Wealth Enhancement Group
Victoria MorrisVictoria Morris
Team Member at TargetTeam Member at Target
Sam PetersonSam Peterson
Customer Service Representative at Adhue Graphic ResourcesCustomer Service Representative at Adhue Graphic Resources