Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenden Kilmer

Saint Paul

Summary

Dynamic, trainable Guest Service Leader eager to utilize gained skills for new challenges. Very detail oriented while being very personable. Much experience managing both small and large teams of individuals successfully.

Overview

5
5
years of professional experience

Work History

Guest Service Leader

Kwik Trip
11.2019 - Current
  • Built upon the team's safety culture and implemented policies for them to follow.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Boosted overall revenue by upselling products and the rewards program.
  • Improved communication in the store by encouraging a unified work environment between the kitchen and floor teams.
  • Traveled to various locations to help train and improve store performance.
  • Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
  • Utilize M365 products to view, edit, and distribute documents to the team and other stores.
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.

Education

High School Diploma -

Connections Academy
Appleton
06-2019

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Upselling strategies
  • Strong leadership
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Data entry
  • Data inputting
  • Guest accommodations
  • Documentation and reporting
  • Proficient in American Sign Language
  • Teaching
  • Training

Languages

English
Native or Bilingual
American Sign Language
Native or Bilingual

Timeline

Guest Service Leader

Kwik Trip
11.2019 - Current

High School Diploma -

Connections Academy

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Brenden Kilmer