Brenden Kilmer
Saint Paul
Summary
Dynamic, trainable Guest Service Leader eager to utilize gained skills for new challenges. Very detail oriented while being very personable. Much experience managing both small and large teams of individuals successfully.
Overview
5
5
years of professional experience
Work History
Guest Service Leader
Kwik Trip
11.2019 - Current
- Built upon the team's safety culture and implemented policies for them to follow.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Boosted overall revenue by upselling products and the rewards program.
- Improved communication in the store by encouraging a unified work environment between the kitchen and floor teams.
- Traveled to various locations to help train and improve store performance.
- Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
- Utilize M365 products to view, edit, and distribute documents to the team and other stores.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
Education
High School Diploma -
Connections Academy
Appleton06-2019
Skills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Upselling strategies
- Strong leadership
- Customer service
- Computer skills
- Verbal and written communication
- Detail-oriented
- Data entry
- Data inputting
- Guest accommodations
- Documentation and reporting
- Proficient in American Sign Language
- Teaching
- Training
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Guest Service Leader
Kwik Trip
11.2019 - Current
High School Diploma -
Connections Academy
Similar Profiles
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Isabella SteinhoffIsabella Steinhoff
Guest Service Associate at Kwik TripGuest Service Associate at Kwik Trip
Kristine LeichtfussKristine Leichtfuss
Assistant Store Leader at Kwik TripAssistant Store Leader at Kwik Trip