Brendon Mulvaney
Otsego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Customer Service
United States Postal Service, USPS
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Postmaster
United States Postal Service, USPS
07.2019 - 12.2021
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Manager, Customer Service
United States Postal Service, USPS
12.2018 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Manager, Customer Service
United States Postal Service, USPS
01.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Supervisor, Customer Service
United States Postal Service, USPS
03.2014 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor, Customer Service
United States Postal Service, USPS
11.2007 - 03.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
City Letter Carrier
United States Postal Service, USPS
08.2005 - 11.2007
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
Education
High School Diploma -
Blaine High School
Blaine, MN06.2005
No Degree - Automotive Mechanics
Anoka Hennepin Technical College
Anoka, MN06.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Computer Skills
- Organizational Skills
- Active Listening
- Problem Resolution
Accomplishments
- Used Microsoft Excel to develop key performance indicator spreadsheets
- Oversee successful large operations comprised of 45 - 220 team staff members
- Achieved high customer satisfaction scores while leading effective retail operations
- Achieved operational excellence by introducing Lean Six Sigma technics for operational improvement
- Lead a team of 35 in the development of route inspections and route adjustments to create efficient delivery services
Certification
- Lean Six Sigma Green Belt Certification - July 2019
- Lean Six Sigma Yellow Belt Certification - Jan 2018
- USPS based Executive Leadership Training - August 2019
- USPS based OSHA Training - February 2019
Timeline
Manager, Customer Service
United States Postal Service, USPS
12.2021 - Current
Postmaster
United States Postal Service, USPS
07.2019 - 12.2021
Manager, Customer Service
United States Postal Service, USPS
12.2018 - 07.2019
Manager, Customer Service
United States Postal Service, USPS
01.2018 - 12.2018
Supervisor, Customer Service
United States Postal Service, USPS
03.2014 - 01.2018
Supervisor, Customer Service
United States Postal Service, USPS
11.2007 - 03.2014
City Letter Carrier
United States Postal Service, USPS
08.2005 - 11.2007
High School Diploma -
Blaine High School
No Degree - Automotive Mechanics
Anoka Hennepin Technical College
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