Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Education and Training
Teamwork Recognition from Sarah Schettle.
Timeline
Generic

Brenna McClanahan

Rochester

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Experienced Lead Teacher with solid background in educational settings over 3-year career. Highly observant and student-focused with expertise in promoting positive social development and physical health by empowering teachers. Involves families and administrators to boost student learning opportunities with solid support networks.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Desk Operations Specialist

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2024 - Current
  • Coordinated daily operational workflows to enhance patient care and service delivery.
  • Monitored compliance with hospital policies, ensuring adherence to regulatory standards.
  • Efficiently completed bi-weekly orders of office supplies through Staples Advantage, Oracle and Mayo Forms for the provider's workroom and office.
  • Assisted in panel interviews for new hires with professional feedback given in a timely manner.
  • Attending meetings, writing up meeting minutes and distributing them out to the staff.
  • Trained new staff on operational protocols, enhancing team performance and consistency in service quality.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Optimized patient experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with multidisciplinary teams to optimize resource allocation and enhance operational efficiency.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Coordinated logistics operations including scheduling shipments, managing inventory levels, tracking deliveries closely.
  • Carried the teams service pager, prioritizing pages and communicating with the correct providers.
  • Complete daily bedside rounds with the teams, helping update patient white boards and providing service sheets to help patients recognize the daily rounding team.
  • Implemented new software systems to optimize data management and reporting capabilities, increasing overall efficiency.
  • Developed strong relationships with cross-functional teams to ensure seamless coordination of appointments and tasks.
  • Improved peer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Compiled patient information or data in appropriate computer system.
  • Assisted with scheduling appointments for patients and providers, scheduling and confirming patient appointments for diagnostic, surgical and consultation services
  • Pended orders for providers to sign, to efficiently streamline appointments and care for patient's in the hospital setting.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained and updated records for desk operations.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Answered phone inquiries in a professional manner.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments and consultations.
  • Responded quickly to questions and inquiries via phone, email, teams, inbaskets and secure chats.
  • Conducted bi-weekly audits of desk operations supplies and materials.
  • Conducted monthly audits on the staff to ensure everyone is meeting the expected requirements, and following up if things were missed.
  • Organized and distributed incoming mail and packages to appropriate personnel.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Pleasantly welcomed visitors, answered phone calls, and maintained reception desk.
  • Tracked deadlines for administrative tasks assigned to desk operations staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or e-fax.
  • Monitored visitor access to secure areas of the building.
  • Assisted with training new employees on how to properly handle desk operations tasks.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed general clerical duties such as filing, photocopying, faxing.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Created reports on desk operations performance metrics as needed.
  • Managed inventory control of office supplies, equipment, and furniture.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Ensured compliance with safety regulations at all times when performing duties in the workroom and patient rooms.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with patient requests and answered questions to improve satisfaction.
  • Leveraged Epic skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Desk Operations Specialist

Mayo Clinic
03.2024 - 06.2024
  • Compiled and coded patient information or data in appropriate computer system.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted with scheduling appointments for clients and customers.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Ordered and maintained supply inventory for medical office.
  • Documented and responded to incoming correspondences to address questions.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained and updated records for desk operations.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Answered phone inquiries in a professional manner.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Completed relevant insurance and other claim forms.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments and consultations.
  • Responded quickly to questions and inquiries via phone and email.
  • Conducted daily audits of desk operations supplies and materials.
  • Organized and distributed incoming mail and packages to appropriate personnel.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Tracked deadlines for administrative tasks assigned to desk operations staff.
  • Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
  • Resolved patient complaints in a timely fashion.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Monitored visitor access to secure areas of the building.
  • Assisted with training new employees on how to properly handle desk operations tasks.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed general clerical duties such as filing, photocopying, faxing.
  • Provided patient service to patrons of the front desk.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Created reports on desk operations performance metrics as needed.
  • Managed inventory control of office supplies, equipment, and furniture.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ensured compliance with safety regulations at all times when performing duties at the front desk.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded patient satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Answered an average of 10-15 calls per shift to assist with patient questions and concerns.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with patient requests and answered questions to improve satisfaction.
  • Leveraged Epic skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Lead Teacher

First Steps Academy
01.2023 - 03.2024
  • Coached new teachers on school guidelines to decrease training time and increase teacher success.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Developed and implemented strategies to improve student learning outcomes.
  • Led students through safety procedures for active shooter and fire drills.
  • Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Prepared and graded subject tests for students.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Assisted in resolving conflicts between students, families, and staff members.
  • Participated in weekly faculty meetings by providing updates on departmental goals or objectives.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Mentored other educators by delivering insight, positive feedback and constructive criticism.
  • Served as a mentor for new teachers during their onboarding process.
  • Ensured compliance with state standards by incorporating them into lesson plans.
  • Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Evaluated and improved classroom environment to promote ultimate learning experiences.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Conducted individualized academic interventions for struggling students as needed.
  • Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Involved parents in student learning to increase family interaction and student support.
  • Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Attended district meetings related to curriculum changes or initiatives.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Organized activities to promote physical, mental and social development of each child.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Worked with teachers to design interactive lessons and increase student success.
  • Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained schedule of class assignments to meet deadlines.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Desk Operations Specialist

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
01.2022 - 01.2023
  • Compiled and coded patient information or data in appropriate computer system.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted with scheduling appointments for clients and customers.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Ordered and maintained supply inventory for medical office.
  • Documented and responded to incoming correspondences to address questions.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained and updated records for desk operations.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Answered phone inquiries in a professional manner.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Completed relevant insurance and other claim forms.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments and consultations.
  • Responded quickly to questions and inquiries via phone and email.
  • Conducted daily audits of desk operations supplies and materials.
  • Organized and distributed incoming mail and packages to appropriate personnel.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Tracked deadlines for administrative tasks assigned to desk operations staff.
  • Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
  • Resolved patient complaints in a timely fashion.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Monitored visitor access to secure areas of the building.
  • Assisted with training new employees on how to properly handle desk operations tasks.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed general clerical duties such as filing, photocopying, faxing.
  • Provided patient service to patrons of the front desk.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Created reports on desk operations performance metrics as needed.
  • Managed inventory control of office supplies, equipment, and furniture.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ensured compliance with safety regulations at all times when performing duties at the front desk.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded patient satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Answered an average of 10-15 calls per shift to assist with patient questions and concerns.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with patient requests and answered questions to improve satisfaction.
  • Leveraged Epic skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Byron Senior High School
Byron, MN
06-2014

Skills

  • Adaptable and Flexible
  • Appointment Scheduling
  • Attention to detail
  • Computer proficiency
  • Critical Thinking
  • Customer Service
  • Documentation and recordkeeping
  • Electronic health records
  • Epic Systems
  • Exceptional organization
  • HIPAA Compliance
  • Inventory Management
  • Medical Charting
  • Medical Terminology
  • Multitasking
  • Office Coordination
  • Office Reception
  • Panel Interviews
  • Patient check-in
  • Problem-Solving
  • Relationship Building
  • Self motivation
  • Task prioritization
  • Teamwork and collaboration
  • Team building
  • Time management expertise
  • Workflow optimization

Accomplishments

  • I received recognition from Sarah Schettle during my time working at Mayo Clinic.
  • I just recently received an award for my current classroom, for being the most confident Lead Teacher.

Certification

  • I had successfully completed my medical terminology while I was employed at Mayo Clinic.
  • I am CPR and First Aid Certified
  • I have my Child Development Associates Degree

Languages

English
Professional

References

References available upon request.

Education and Training

other

Teamwork Recognition from Sarah Schettle.

07/14/2022- Brenna went above and beyond to get a same day echo scheduled for an LVAD patient that  was in need of one. Typically, it can take weeks to arrange for an echo, but Brenna was able to  communicate the urgency of the echo and have it scheduled the day it was ordered. Thank you for all you do! Sarah Schettle

Timeline

Lead Desk Operations Specialist

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2024 - Current

Desk Operations Specialist

Mayo Clinic
03.2024 - 06.2024

Lead Teacher

First Steps Academy
01.2023 - 03.2024

Desk Operations Specialist

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
01.2022 - 01.2023

High School Diploma -

Byron Senior High School

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Brenna McClanahan