Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Brett Schwanke

Prior Lake

Summary

Dynamic Assistant General Manager at The Golf Garage with a proven track record in operational compliance and cost optimization. Successfully implemented promotional strategies that boosted store traffic and revenue. Adept at inventory management and fostering strong customer relationships, driving team performance through effective leadership and communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant General Manager

The Golf Garage
Shakopee
03.2024 - 04.2025
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Ensured compliance with company policies, procedures, and regulations.
  • Motivated and led team members to work together to achieve targets.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Led staff training sessions to improve service quality and operational skills.
  • Helped team develop specialized projects, events and promotions.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared and analyzed financial reports to inform budgeting and financial planning.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored competitor activity and market trends to stay competitive.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Developed marketing plans to promote products or services offered by the company.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Collaborated with other departments within the organization to coordinate projects.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Performed administrative tasks such as scheduling appointments, collecting payments, handling paperwork and updating databases.
  • Supervised junior camps teaching young children basic rules of etiquette while playing golf.
  • Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Instructed individuals or groups in the fundamentals of golf such as proper grip, stance, posture, swing and follow-through.
  • Demonstrated various shots including drives, chips, pitches, putts and bunker shots.
  • Analyzed students' swings using video equipment or launch monitors to provide detailed instruction on improving techniques.
  • Greeted all guests warmly upon arrival and provided them with an enjoyable experience.
  • Encouraged students to set goals for themselves related to their golf game performance.
  • Assisted with planning special events such as tournaments or instructional clinics.
  • Observed student's performance during practice sessions to determine areas needing improvement.
  • Maintained a clean work area by organizing supplies after each lesson session.
  • Counseled students regarding mental aspects of the game such as concentration techniques and visualization methods.
  • Developed and implemented customized golf lessons for beginner, intermediate and advanced players.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Communicated effectively with members about upcoming programs and services offered at the facility.
  • Operated equipment and machinery according to safety guidelines.

Account Executive

WKBT
La Crosse
06.2023 - 01.2024
  • Evaluated digital presence by product, service or brand to help define digital strategies.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Assisted in the development of marketing materials including brochures, flyers.
  • Coordinated with other departments within the organization to ensure timely delivery of orders.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Discussed service levels with customers and potential upgrades.
  • Advised customers on product features, prices, availability, delivery options.
  • Maintained contact with existing customers through emails and phone calls.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Summarized raw data and analyses and made recommendations based on findings.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Assisted in designing and implementing direct marketing campaigns.

Education

Associate of Arts - Golf Course Management

Southwest Wisconsin Technical College
Fennimore, WI
05-2006

Skills

  • Operational compliance
  • Cost optimization
  • Promotional strategy
  • Inventory management
  • Sales forecasting
  • Customer relationship management

Affiliations

  • Taught all golf lessons
  • Ran seasonal Golf Leagues
  • Ran and taught Junior programs
  • Ran day to day operations

Certification

  • PGA Affiliated Teaching Professional
  • PGA Member

References

References available upon request.

Timeline

Assistant General Manager

The Golf Garage
03.2024 - 04.2025

Account Executive

WKBT
06.2023 - 01.2024

Associate of Arts - Golf Course Management

Southwest Wisconsin Technical College

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Brett Schwanke