Brian Coyle
5685 Flint Tr. Wyoming
Summary
Dedicated Service Advisor with exceptional skills in customer service and workflow management. Proven ability to efficiently resolve issues and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
Service Advisor
Buerkle Automotive
White Bear Lake, MN
04.2004 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Maintained detailed records of customer interactions and service history for accurate tracking.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Maintained high customer satisfaction standards to meet or exceed targets.
Auto Detail Manager
Buerkle Automotive
White Bear Lake, MN
02.2003 - 04.2004
- Oversaw daily operations of auto detailing team, ensuring adherence to quality standards.
- Trained and mentored staff on best practices for vehicle cleaning and detailing techniques.
- Implemented new inventory management system, improving efficiency in supply usage.
- Conducted regular inspections of completed work to maintain high customer satisfaction levels.
Auto Detailer
Buerkle Automotive
White Bear Lake, MN
03.2002 - 02.2003
- Conducted thorough vehicle cleaning and detailing to enhance customer satisfaction.
- Operated buffing and polishing equipment to restore vehicle finishes.
- Applied protective coatings and sealants to maintain vehicle appearance.
- Managed interior cleaning processes, including upholstery shampooing and vacuuming.
Car Porter
Buerkle Automotive
White Bear Lake, MN
06.2001 - 03.2002
- Parked and retrieved vehicles efficiently to enhance customer satisfaction.
- Maintained cleanliness of vehicle interiors and exteriors for optimal presentation.
Education
High School Diploma -
North St. Paul High School
North St Paul, MN06-2003
Skills
- Customer Relations & Client satisfaction
- Service Workflow Coordination
- Multitasking & Time Management
- Vehicle Inspection & Assessment
- Organizational & Administrative Skills
- Appointment & Service Scheduling
- Automotive Service Recommendations
- Service Estimate Preparation
- Computer & Dealership Software Proficiency
- Warranty Claims Administration
- Communication & Problem Resolution
Accomplishments
Dealer Pro & Platinum Certified with Hyundai Motor America, consistently achieving top sales and top customer satisfaction year after year. Repeatedly recognized by Hyundai Motor America for exceptional customer service.
Timeline
Service Advisor
Buerkle Automotive
04.2004 - Current
Auto Detail Manager
Buerkle Automotive
02.2003 - 04.2004
Auto Detailer
Buerkle Automotive
03.2002 - 02.2003
Car Porter
Buerkle Automotive
06.2001 - 03.2002
High School Diploma -
North St. Paul High School