Brian Petersen
Saint Paul
Summary
Dynamic Bar Manager and Bartender with a proven track record at Hilton Garden Inn Mall of America, excelling in customer service and mixology expertise. Spearheaded innovative cocktail menus, boosting bar revenue, and enhanced vendor relationships. Known for exceptional team leadership and relationship building, consistently elevating guest satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Bar Manager
Hilton Garden Inn Mall of America
09.2015 - 01.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Bartender
OTG Manager
07.2013 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Diploma -
Thomas Jefferson High-school
Bloomington, MN06.2004
Skills
- Customer service
- Team leadership
- Problem-solving
- Training and mentoring
- Inventory management
- Conflict resolution
- Relationship building
- Mixology expertise
- Menu updating
- Menu development
- Vendor relationship management
Accomplishments
3 time diamond service nominee
Timeline
Bar Manager
Hilton Garden Inn Mall of America
09.2015 - 01.2025
Bartender
OTG Manager
07.2013 - 07.2016
Diploma -
Thomas Jefferson High-school
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