Brian Ripley-Boysen
Webster
Summary
Dynamic Collision Center Manager with a proven track record, excelling in quality assurance and customer relations. Enhanced operational efficiency by reducing cycle times and implementing effective insurance negotiations, resulting in improved customer satisfaction. Skilled in managing teams and fostering a collaborative work environment to achieve key performance indicators.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Sears Imported Autos
03.2024 - Current
- Managed daily operations of collision center, ensuring efficient workflow and timely service delivery.
- Oversaw customer relations, addressing concerns and enhancing overall satisfaction with services provided.
- Implemented quality control measures, improving repair accuracy and reducing rework rates.
- Trained and mentored staff on best practices in collision repair techniques and safety protocols.
- Coordinated scheduling for repairs, optimizing resource allocation to meet customer demands.
- Developed relationships with insurance companies to streamline claims processing and enhance service efficiency.
- Inspected auto body damage and wrote up repair orders.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
Collision Center Manager
Apple Collision Centers
03.2022 - 03.2024
- Led team meetings to communicate goals, performance updates, and foster collaborative problem-solving initiatives.
- Maintained safety of all personnel through hands-on management.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Worked with customers and insurance companies to obtain payments.
- Managed team of 45 personnel focused on repairs and refinishing work.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Collaborated with other departments to improve overall company performance and customer experience.
Collision Center Manager
Morrie's Automotove Group
06.2018 - 03.2022
- Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Collision Center Manager
Master Collision Group
06.2014 - 06.2018
- Analyzed operational data to identify trends, driving process improvements and cost reductions.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Managed team of [Number] personnel focused on repairs and refinishing work.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
Collision Center Manager
Abra
01.2008 - 06.2014
- Checked quality of all work to maintain customer satisfaction.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Launched community outreach initiatives such as car care clinics to build brand awareness within the local market.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
Education
Bachelor of Arts - Elementary Education
Minnesota State University, Mankato
Mankato, MNAuto Body And Collision - Collision Repair
Dunwoody
Minneapolis, MNSkills
- Insurance procedures
- Detail-oriented
- Accounts receivable
- Customer relations
- Managing operations
- Quality assurance
- Quality controls
- Supervising staff
- Meeting kpis
- Insurance negotiations
- Completing estimates
- Quality control
Certification
- Certified EMT-Fire Fighter
- Leadership Management Training - Dale Carnegie
Timeline
Collision Center Manager
Sears Imported Autos
03.2024 - Current
Collision Center Manager
Apple Collision Centers
03.2022 - 03.2024
Collision Center Manager
Morrie's Automotove Group
06.2018 - 03.2022
Collision Center Manager
Master Collision Group
06.2014 - 06.2018
Collision Center Manager
Abra
01.2008 - 06.2014
Bachelor of Arts - Elementary Education
Minnesota State University, Mankato
Auto Body And Collision - Collision Repair
Dunwoody