Briana Flores
Thrifty White Drug
Roseau
11
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Pharmacy Clerk
1 Year 8 Months- Customer Service & Communication
- Greeted and assisted up to 150 patients daily, answering general inquiries, locating over-the-counter items, and directing medical questions to licensed pharmacists.
- Facilitated patient pick-up for filled prescriptions by verifying identities and collecting copays or insurance details to ensure smooth transactions.
- Processed point-of-sale (POS) transactions for prescriptions, medical supplies, and retail goods with high cash-drawer accuracy.
- Always adhered strictly to HIPAA regulations and patient privacy standards.
- Maintained neat, organized physical and digital filing systems for prescription drop-offs and records.
- Oversaw shelf levels for over-the-counter medications and front-end merchandise, restocking displays and notifying management of low-stock items to maintain inventory efficiency.
- Verified expiration dates on products to maintain quality standards. on stock and assisted with appropriate disposal
- Managed receipt, unpacking, and organization of incoming pharmaceutical and retail shipments to streamline stock availability.
Sterilization Technician
4 Months- Sterilizes dental instruments and trays; assembles, wraps, decontaminates, and sterilizes trays of instruments, dental supplies, and equipment following proper standard precautions in decontamination and sterilization areas; monitors biological and chemical wash solutions to ensure quality and consistency for decontamination of instruments and dental equipment.
- Maintained inventory of equipment; restocked, labeled, collected, and distributed instruments and trays; sorted and ensured availability of equipment; inspected instruments, verified functionality, and removed defective items.
- Performed environmental maintenance duties and assisted in managing inventory levels in sterile processing, clinic areas, and equipment storage to support operational efficiency.
- Conducted maintenance checks and documented services on sterilization equipment, monitored autoclave function, and assessed outcomes of biological testing for compliance.
- Cleans and prepares operatory; assists with waterline testing, shocking, and maintenance of operatory equipment.
Accounts Payable Clerk
2 Years 3 Months- Generated invoices upon receipt of billing information and tracked collection progress to ensure timely payments.
- Late payment penalties by closely monitoring due dates and managing timely payments.
- Ensured accuracy of ledgers to provide a clear financial overview.
- Generated financial reports using QuickBooks to support business analysis.
- Verified appropriate documentation before processing payments to maintain compliance.
- Minimized late payment penalties by closely monitoring due dates and managing timely payments.
Environmental Services
11 Months- Maintained patient rooms, common areas, and high-touch surfaces to support sanitary environment
- Disinfected equipment and restocked supplies according to infection-control procedures and department standards
- Collected and disposed of waste, sharps, and biohazard materials following safety protocols
- Responded promptly to spill, cleaning, and room-turnover requests across assigned units
- Trained new associates on sanitation procedures, proper PPE use, and workplace safety practices
- Completed detailed floor maintenance tasks such as sweeping, mopping, vacuuming, polishing, or refinishing surfaces as required.
- Reduced cross-contamination risks by adhering to strict infection control protocols during all cleaning procedures.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Barista
1 Year 11 Months- Prepared espresso beverages, teas, and specialty drinks following cafe recipes and quality standards.
- Operated POS system to process orders, handle payments, and maintain accurate transaction records.
- Maintained clean, organized service area, supporting food safety and efficient customer flow.
- Monitored inventory levels and restocked ingredients, syrups, cups, and paper goods.
- Trained new baristas on drink preparation, station setup, and customer service expectations.
- Coordinated daily opening and closing tasks, including equipment checks and sanitation procedures.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prioritized speed and quality to ensure consistent customer satisfaction.
- Junior Mentor - October 2020
- October 2020 Rehired & Resigned February 2021
Box Office Call Center Agent
2 Months- Answered high-volume inbound calls, routed inquiries, and resolved guest requests promptly.
- Maintained professional phone etiquette while handling sensitive guest issues discreetly.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Verified guest details, rates, and availability using reservation systems and call scripts.
- Managed a high volume of inbound calls, prioritizing tasks for optimum efficiency and customer satisfaction.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Delivered prompt service to prioritize customer needs.
Sale Associate
2 Months- Delivered personalized styling support to improve customer experience and drive sales across store floor.
- Executed POS transactions accurately, including returns, exchanges, discounts, and payment processing.
- Maintained visual merchandising standards through fitting room recovery, folding, and product presentation.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and delivered personalized styling support using strong product knowledge.
Floor Staff
1 Year 4 Months- Contributed to overall business efficiency by assisting with essential activities throughout the day.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained positive attitude throughout each shift, navigating challenges and enhancing work environment for staff and customers.
- Supported coworkers during busy periods, promoting teamwork and ensuring smooth service delivery.
- Awarded Employee of the Month - August 2018
Receptionist
1 Year 7 Months- Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance to enhance their experience.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a clean and organized reception area to ensure a positive first impression for visitors.
- Performed clerical tasks, including data entry, photocopying, scanning, and faxing, to support overall office efficiency.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Summer Volunteer Work
Education
High School Diploma
Skills
QuickBooks
POS
Customer service
Attention to Detail
Critical Thinking
Multitasking Abilities
Adaptability
Team Player
Relationship Building
Answering customer questions
Patient confidentiality
Quick learner
Timeline
Pharmacy Clerk
Thrifty White Drug
02.2025 - 10.2026Read More
Sterilization Technician
Hansen Orthodontics
09.2024 - 01.2025Read More
Accounts Payable Clerk
Crespo Trucking Inc.
06.2022 - 09.2024Read More
Environmental Services
Lifecare Medical Center
06.2021 - 05.2022Read More
Box Office Call Center Agent
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01.2020 - 03.2020Read More
Barista
Fruits & Roots
02.2019 - 01.2021Read More
Sale Associate
American Eagle
12.2018 - 02.2019Read More
Floor Staff
Red Rock Regal Cinema
08.2017 - 12.2018Read More
Receptionist
Sus Amigos
12.2015 - 07.2017Read More
Palo Verde High School
High School Diploma
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