Brianna House
Eagan
Summary
Dynamic and customer-focused professional with extensive experience at Dunkin' Donuts, excelling in multitasking and team mentorship. Proven ability to enhance customer engagement and streamline operations, ensuring a clean and organized environment. Skilled in telephone reception and menu management, consistently delivering exceptional service and fostering positive guest experiences.
Customer-savvy host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Host/Retail Sales Associate
Margaritaville
11.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greet all guest with a smile and help them get seated.
- Made sure the retail area was sufficiently stocked/organized.
Restaurant Team Member
Chic-Fil-A
08.2023 - 08.2024
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Cleaned and kept the dining and restroom area well kept.
- Put together and took apart the ice cream and lemonade machines for cleaning.
- Ran food out to customers in the parking lot.
- Bagged food and made sure the bags were properly filled.
Server
HarborChase of Daytona Beach
09.2022 - 04.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Expo the food to ensure it was correct
- Cleaned dishes.
Server
The Gallery at Port Orange
06.2022 - 09.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Expo the food to ensure it was correct
- Cleaned dishes.
Manager
Dunkin' Donuts
04.2021 - 06.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in positions needed, such as order taking, prepping food, and making drinks.
- Made sure environment was clean and tasks regarding such were completed before close.
Food Preparation Worker
Wawa
02.2018 - 03.2020
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Served guests with a smile and a positive attitude.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05-2018
Skills
- Telephone reception
- Menu management
- Impression management
- Multitasking proficiency
- Reservations
- Server support
- Verbal and written communication
- Customer engagement
Timeline
Host/Retail Sales Associate
Margaritaville
11.2024 - Current
Restaurant Team Member
Chic-Fil-A
08.2023 - 08.2024
Server
HarborChase of Daytona Beach
09.2022 - 04.2023
Server
The Gallery at Port Orange
06.2022 - 09.2022
Manager
Dunkin' Donuts
04.2021 - 06.2022
Food Preparation Worker
Wawa
02.2018 - 03.2020
High School Diploma -
New Smyrna Beach High School
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