Brianna Krueger
Lino Lakes
Summary
Software Developer knowledgeable in SQL, Python and R. Recent Computer Science graduate through Oregon State University. Excited to learn, with love for technology. Ready to advance professional knowledge while positively impacting others. Well-organized, reliable, self-motivated, with efficient time management skills. Knowledge of Python, R, and data visualization tools.
Overview
8
8
years of professional experience
Work History
Technical Support Advisor
Infinite Campus
06.2024 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Collaborated with cross-functional teams to ensure seamless integration of system components during end-to-end testing.
Geek Squad Repair Agent
Best Buy, Geek Squad
04.2023 - 09.2023
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Provided technical advice and guidance to customers on use and maintenance of products.
Sales Representative Team Leader
Club Pilates
06.2019 - 04.2023
- Fostered vital customer relationships to meet company sales goals each month.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Team Member
Cherry Berry
05.2017 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Computer Science - Computer Science
Oregon State University
12.2024
High School Diploma -
Centennial High School
06.2019
Skills
- Testing and Debugging
- Python
- HTML
- SQL Development
- Equipment Troubleshooting and Repair
- Decision-Making
- Planning and Coordination
- Organization and Time Management
- Statistical analysis
- R programming
Timeline
Technical Support Advisor
Infinite Campus
06.2024 - Current
Geek Squad Repair Agent
Best Buy, Geek Squad
04.2023 - 09.2023
Sales Representative Team Leader
Club Pilates
06.2019 - 04.2023
Team Member
Cherry Berry
05.2017 - 08.2019
High School Diploma -
Centennial High School
Bachelor of Computer Science - Computer Science
Oregon State University
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