Bridget Bruels Prange
North Mankato,MN
Overview
13
13
years of professional experience
Work History
Associate Coordinator
Mayo Clinic Health System
04.2023 - Current
- Supports 170 Staff and 10 Supervisors in the Office of Access Management with process improvement and automation opportunities throughout the region
- Partners directly with the Operations Manager and Operations Administrator to support MCHS-level initiatives to continue work towards the 2030 Plan.
- Provides critical support to digital check in, virtual care, and self-scheduling opportunities
- Integral stakeholder in regional, state-based, and MCHS projects
Desk Operations Supervsior
Mayo Clinic Health System
04.2021 - 04.2023
- Led teams of up to 40 front-line staff throughout Southwest Minnesota region of MCHS, across 20+ departments and 8 revenue locations
- Responsible for day-to-day leadership, including recruiting, hiring, training, coaching, and development of scheduling staff
- Engaged departmental and nursing leadership and front-line staff to help identify quality gaps and solutions to improve patient experience
- Analyzed data to pivot staff and shift priorities appropriately.
Desk Operations Specialist
Mayo Clinic Health System
06.2020 - 03.2021
- Focused on professional patient care by acting as liaison between patients and medical care team members to ensure timely communication and accurate scheduling
- Ensured exceptional care was provided to up to 120 patients per day via phone and Patient Online Service conversations
- Maintained confidentiality and HIPPA compliance to ensure patient privacy and safety
Pink Brand Category Manager
Victoria's Secret
04.2018 - 06.2020
- Managed all aspects of PINK brand, including merchandising, floor-set planning, analyzing business metrics for the basis of short- and long-term decision-making for annual sales of $1.2 Million.
- Managed general aspects of a retail store, including recruiting, hiring, training, and retention of talent, and professional development of direct reports
- Supported onboarding, continued coaching, and professional development of direct reports
- Consistently led the Sales Leadership Team in customer service metrics, including credit applications and total net sales annually ranked and in top third of managers in thee district
Sales Specialist
Victoria's Secret
09.2015 - 04.2018
- Worked full-time to ensure that guests were provided exceptional customer care
- Aided Sales Leadership Team in new hire onboarding, including developing and implementing training plans
- Recognized and awarded at company-wide level for $500,000+ personal sales
- Consistently lead region for loyalty metrics, including credit applications and customer reviews
Intern and Volunteer Program Coordinator
Committee Against Domestic Abuse
09.2013 - 09.2015
- Managed all aspects of internship and volunteer programs, including recruiting, hiring, training, and retention of volunteers and interns
- Planned and led necessary training to certify and maintain certification required by State of Minnesota for advocates working with sexual violence survivors
Center for Servant Leadership Program Coordinator
Gustavus Adolphus College
04.2011 - 05.2013
- Managed all aspects of a collegiate volunteer program, including recruiting, training, and retention of 50+ volunteers for a local animal humane organization
- Planned and implemented continuing education opportunities for animal welfare
- Maintained relationships with community partners to ensure seamless services and funds for animal services
Education
Sociology And Anthropology
Gustavus Adolphus College
Saint Peter, MNSkills
- Effective Meeting Facilitation
- Customer Service
- Relationship Building
- Continuing Education Curriculum Development
- Work Planning and Prioritization
- Strategic Planning
- Staff Supervision
- Project Assistance
Timeline
Associate Coordinator
Mayo Clinic Health System
04.2023 - Current
Desk Operations Supervsior
Mayo Clinic Health System
04.2021 - 04.2023
Desk Operations Specialist
Mayo Clinic Health System
06.2020 - 03.2021
Pink Brand Category Manager
Victoria's Secret
04.2018 - 06.2020
Sales Specialist
Victoria's Secret
09.2015 - 04.2018
Intern and Volunteer Program Coordinator
Committee Against Domestic Abuse
09.2013 - 09.2015
Center for Servant Leadership Program Coordinator
Gustavus Adolphus College
04.2011 - 05.2013
Sociology And Anthropology
Gustavus Adolphus College
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