Bridget Hayes
Saint Paul
Summary
Certified HR professional with a passion for people-focused work and team collaboration. Backed by a strong foundation in customer service and administrative support, with experience handling sensitive information and communicating effectively. I am eager to grow in the HR field and contribute to a positive and efficient workplace.
Overview
4
4
years of professional experience
Work History
Account Services Representative
Life Time Inc.
Chanhassen, MN
05.2025 - Current
- Provided exceptional support to lifetime members and internal teams as a key member of the corporate concierge team.
- Coordinated customer support operations by managing shared inbox, handling inbound phone calls, and responding to live chat inquiries.
- Assist with membership updates, billing questions, payment resolutions, and club access issues
- Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions
Concierge II
Life Time Inc.
Rosemount, MN
11.2024 - 05.2025
- Facilitated daily discussions with leadership to pinpoint and develop initiatives aimed at strengthening customer connectivity and associate engagement.
- Maintained strict confidentiality protocols during PII processing and collaborated on strategies to enhance retention rates.
- Streamlined daily activities through templated processes and established a club-wide newsletter to enhance team efficiency.
- Delivered exceptional customer service to foster a welcoming and positive experience for all guests and members.
Support Teacher
Saint Ambrose Catholic School
Woodbury, MN
09.2022 - 08.2024
- Conducted biweekly curriculum exams with each student on my caseload.
- Lead multiple, ability-based, small group phonics and literacy enrichment sessions with students across a broad array of learning levels.
- Supported Primary Teachers daily by reviewing, assessing, and tracking assignments across multiple classes.
- Prioritized fostering a safe and healthy learning environment, meant to inspire education at the most important phases of early childhood development.
Education
Bachelor of Arts - Political Science
University of Minnesota
Minneapolis, MN05-2022
Masters Certification - Human Resources Management
St. Mary’s University
Saint Paul, MN08-2024
Skills
- Human Resources: Employment Law, Compensation Benefits, Conflict Resolution, Employee Relations
- Interpersonal: Strong Verbal and Written Communicator, Team Collaborator, Adaptable, Resilient, Problem-Solver
- Technology: Microsoft Office Suite, CRM Systems, Email Marketing tools
Websites
Timeline
Account Services Representative
Life Time Inc.
05.2025 - Current
Concierge II
Life Time Inc.
11.2024 - 05.2025
Support Teacher
Saint Ambrose Catholic School
09.2022 - 08.2024
Bachelor of Arts - Political Science
University of Minnesota
Masters Certification - Human Resources Management
St. Mary’s University