Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brielle Thomas

MINNEAPOLIS

Summary

Dynamic customer service professional with a proven track record at Von Mar, excelling in issue resolution and customer relationship management. Skilled in order tracking and CRM documentation, I consistently enhance customer satisfaction through innovative solutions and strong interpersonal skills, ensuring timely delivery and effective communication.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Von Mar
Richfield
06.2013 - 05.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.

Customer Support Specialist

Salon Picasso
Maple Grove
05.2018 - 06.2023
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Oversaw daily performance of computer systems.

Education

Bachelor of Science - Human Resources Management

Saint Mary's University of Minnesota
Minneapolis, MN
08-2015

Skills

  • Customer service
  • Customer relationship management
  • Order tracking
  • CRM documentation
  • Product knowledge
  • Issue resolution

Timeline

Customer Support Specialist

Salon Picasso
05.2018 - 06.2023

Customer Service Representative

Von Mar
06.2013 - 05.2025

Bachelor of Science - Human Resources Management

Saint Mary's University of Minnesota

Similar Profiles

CREATE PROFILE
Brielle Thomas