BRIONNA MACKIE
Richfield
Summary
Dynamic customer service professional with extensive experience at Centerpoint Energy, adept at resolving complex issues and providing technical support. Skilled in CRM management and data entry, I excel in maintaining accurate records and ensuring customer satisfaction. Recognized for my problem-solving abilities and commitment to enhancing the customer experience.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Centerpoint Energy
Minneapolis
02.2023 - Current
- Assisted customers in navigating webpages for online purchases or account setup.
- Participated in training sessions to stay current on changes in products and services.
- Communicated courteously with customers by telephone, email, or chat systems.
- Maintained accurate records of customer interactions and transactions in the database system.
- Offered support for technical problems associated with products or services purchased by the customer.
- Resolved customer issues in a timely manner.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Adhered to all company policies and procedures
- Set up payment arrangements for customers who were past due on their bill utilizing CRM and SAP systems
Customer Service Representative
Tennant
Eden Prairie
12.2021 - 08.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries and provided accurate information regarding products and services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided training support for new hires related to customer service processes and procedures.
Caregiver
Lifetime Resources
Plymouth
08.2018 - 08.2025
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Skills
- Customer service
- CRM management
- Technical support
- Data entry
- Payment processing
- Issue resolution
Timeline
Call Center Customer Service Representative
Centerpoint Energy
02.2023 - Current
Customer Service Representative
Tennant
12.2021 - 08.2025
Caregiver
Lifetime Resources
08.2018 - 08.2025
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