Brionna Mackie
Richfield,MN
Overview
4
4
years of professional experience
Work History
Front Desk/Medical Scheduler
Southdale Eye Clinic
Edina, MN
08.2025 - Current
- Greeted and assisted over 60+ patients daily,maintaining a professional and welcoming environment.
- Managed appointments for 60+ patients ensuring minimal wait times and clinic flow.
- Processed payments using POS system.
- Updated insurance information for patients if information had changed or was a new patient to the clinic.
Customer Service Advocate
CenterPoint Energy
Minneapolis, MN
02.2023 - 04.2025
- Answered over 100+ billing call questions customers had regarding their gas bill while still providing great customer service.
- Assisted in resolving escalated customer concerns regarding service.
- Supported other call center associates by helping out on a call that was complex or a question that could not be handle by the previous call center associate.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Tennant
Eden Prairie, MN
12.2021 - 08.2022
- Handled over 100+ calls daily , processing payments for company machines.
- Worked with escalations team to resolve customer satisfaction in regard to service tech visit/maintenance
- Trained new employees on company's software such as SAP.
- Delivered prompt and accurate responses to customer inquiries via phone and email.
Education
GED -
The Hubbs Center
MN06.2026
Skills
- Patient scheduling
- Problem-solving
- Time management
- Reliability
- Team Collaboration
- Scheduling tests and procedures
- Building Relationships
- SAP
Timeline
Front Desk/Medical Scheduler
Southdale Eye Clinic
08.2025 - Current
Customer Service Advocate
CenterPoint Energy
02.2023 - 04.2025
Customer Service Representative
Tennant
12.2021 - 08.2022
GED -
The Hubbs Center