Britney Starks
Saint Paul
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Healthcare Administrator
Mayo Clinic
Rochester
2021.08 - Current
- Coordinated communication between departments and staff members.
- Organized patient records and maintained data accuracy.
- Created reports summarizing financial data related to billing, collections and accounts receivable activities.
- Performed data entry tasks such as entering patient information into databases or updating existing records.
- Verified insurance eligibility for patient services and procedures.
- Educated patients on insurance coverage and verification processes.
- Navigated through multiple online systems to obtain documentation.
- Utilize Ehr system to maintain and comply with HIPAA standards.
LICENSED PROPERTY AND CASUALTY INSURANCE AGENT
GEICO, Government Employees Insurance
Minneapolis
2020.11 - 2021.08
- Sales force utilization
- Data entry skills sufficient to carry out advanced administrative tasks and compile accurate information
- Provides exceptional customer service
- Product education on vehicle coverages and benefits
- Collects payments
- Transfers calls to appropriate departments as needed
- Assessed client insurance needs through detailed consultations and questionnaires.
- Explained policy options clearly to help clients make informed decisions.
- Processed applications and renewals efficiently using company software systems.
- Collaborated with underwriters to evaluate and adjust policy terms as needed.
CUSTOMER SERVICE REP
Sleep Number Corporation
Minneapolis
2016.07 - 2019.05
- Respond promptly to email and telephone customer requests for information.
- Technical support.
- Live sales chat through sales force
- Emails/chat communication to and from customers.
- Oracle Password resets.
- Multi-functional and complex data systems
- Assisted customers with product inquiries and order placements.
- Resolved customer concerns through effective communication and problem-solving.
- Managed customer accounts using company-specific CRM software.
- Educated customers on Sleep Number products and their benefits.
- Provided feedback to management on customer trends and issues.
Education
Medical Assistant-AA Degree -
Herzing University
Madison, WIHigh School Diploma -
Como Park Senior High
St Paul, MNSkills
- Healthcare administration
- EHR management
- Critical thinking
- Time management
- Adaptable thinking
- Effective communication
- Conflict resolution
Certification
- Basic Life Support (BLS)
- Property & Casualty License
References
Available upon request
Timeline
Assistant Healthcare Administrator
Mayo Clinic
2021.08 - Current
LICENSED PROPERTY AND CASUALTY INSURANCE AGENT
GEICO, Government Employees Insurance
2020.11 - 2021.08
CUSTOMER SERVICE REP
Sleep Number Corporation
2016.07 - 2019.05
Medical Assistant-AA Degree -
Herzing University
High School Diploma -
Como Park Senior High