Britta Benson
Columbia Heights
Summary
Dynamic customer support specialist with a proven track record at Cooks of Crocus Hill, excelling in issue troubleshooting and conflict resolution. Achieved nearly 100% growth in gym memberships as a manager, showcasing strong decision-making and adaptability.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Cooks of Crocus Hill
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in retail and school setting, prioritizing tasks to keep up with challenging deadlines.
* Facilitated communications between all parts of the business
Gym Owner and Manager
Snap Fitness of Roseville/self
02.2018 - 06.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Sold and upkept all customer memberships. Grew memberships by almost 100%
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Gym Manager
Snap Fitness NE Minnepolis
05.2010 - 02.2018
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Promptly attended to guest needs
- Generated leads through sales promotions and word-of-mouth.
Education
Associate of Arts - Social Work
MN State Mankato
MankatoSkills
- Issue troubleshooting
- Customer service excellence
- Verbal and written communication
- Decision-making
- Complaint handling
- Time management
- Adaptability and flexibility
- Conflict resolution
- Active listening
- Problem-solving
Past Relevant Experience
Though I've been out of working with youth for awhile, previous jobs have well prepared me.
I was a youth director mainly focused on 7-12th grade youth in a church setting (Immanuel Lutheran in Eden Prairie) from 2000-2002 - I also lead backpacking groups to the Bighorn Mountains in WY for 10 years with that same group.
I was also a camp counselor, then program director at Camp Onomia in Onamia, MN. This was working with 1st-9th grades primarily.
In 2010 I went to Montana to work with the Montana Conservation Corps and a significant part of my job there was training our youth corps members and counselors on leadership as well as trail work.
Happy to provide references for any or all of these positions.
Timeline
Customer Support Specialist
Cooks of Crocus Hill
03.2022 - Current
Gym Owner and Manager
Snap Fitness of Roseville/self
02.2018 - 06.2020
Gym Manager
Snap Fitness NE Minnepolis
05.2010 - 02.2018
Associate of Arts - Social Work
MN State Mankato
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