Brittany Onken

• Established customer service protocols, enhancing client satisfaction and retention rates.
• Analyzed market trends to adjust service offerings, improving competitive positioning.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.

• Managed daily operations for lawn care and snow removal services.
• Developed and implemented efficient scheduling systems for staff and equipment.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Trained and mentored new employees on best practices and operational procedures.

**Business was est. in 2005 and when I joined the ownership team business was grossing 300k, within that year it doubled in gross and by 2023 when we sold it, it grew to be a million dollar business

· Within a training group of 40 new hires, was the first to hit goal and was acknowledged with an award

· Worked closely with customers and students/athletic departments to raise money for different needs through fundraising

· Managed existing customers and developed/won new business

· Reported numbers on a weekly basis to stay on target to hit seasonal goals (Fall, Spring)

· Effectively worked in company CRM (Sugar) day in and day out to maintain information, organize new information and to seek new business

* Analyzed customer feedback to identify opportunities for product improvement and service enhancement.

· Worked daily with various Target category team members on product placement, set-up, promotions, purchase order development, order tracking, sell through analysis, and returns on both domestic and import products

· Proposed and implemented successful seasonal end cap programs at Target which resulted in 3 weekly circular advertisements per year.

· Effectively managed private label programs for Supervalue and Advance Auto Parts which consisted of high volume items with tight margins resulting in decreased vendor charge-backs, returns, and over-stocks

· Presented a new sales opportunity with Supervalu by implementing a ‘dollar’ vendor program to the the buyers assortment which resulted in a $3 million dollar incremental program

· Continue to gather Target Sales information by utilizing and understanding POL & Info Retriever

· Was awarded the Target Canada business

· Analyze sales trends by utilizing forecasting and sales business intelligence tools to look for assortment, pricing, and promotional opportunity and presenting to sales team