Brittany Strickland

• Prepared patient charts and gathered information and documents from patients to ensure accurate and complete medical records. Ensuring that the medical records are organized, accurate and complete. Created digital copies of paperwork and stored records electronically, efficiently filing inpatient paperwork and reports. Safeguarding patient records and ensuring that everyone complies with the HIPPA. Transferred data into facility’s main system to maintain updated and accessible patient records. Processing the records for admitting and discharging patients. Assisting managing the front desk when needed by answering calls and directing callers to the right departments.
• Managed patient medical records ensuring compliance with HIPAA regulations.
• Coordinated data entry and retrieval processes using electronic health record systems.
• Developed training materials for new staff on medical records protocols and software use.

• Manage and assist all new hires with onboarding process, run background screenings through MN DHS and verify credentials. Verify Professional licenses, RN’s Social Workers, Therapist, Psychiatrist, MD. Assist all new hires with questions regarding pre-employment paperwork and pre-employment screenings. Provide feedback and updates to the recruiter and Talent Acquisition Manager and resolve any issues that may arise. Provided updates and reports on new hires during weekly meetings to keep team informed. Attended new employee orientation and collected I9 documentation. E-Verify all new hires' I-9 forms and upload items into UKG system. Add employee information into system database and assist with IT equipment and computer logins for all new hires.
• Coordinated recruitment efforts to streamline candidate sourcing and enhance applicant experience.
• Managed scheduling of interviews, ensuring timely communication between candidates and hiring managers.
• Developed and maintained relationships with internal stakeholders to align on hiring needs and strategies.

• Prepare patient assessment packets, including admission, re-certification and post hospital packets. Managed medical records by ensuring completeness and uploading items into system database for efficient access. Fax requested medical records and visit notes to Medical Doctors, clinics and family members when requested. Support billing team by verifying visit notes and confirming insurance, assisting Branch manager with staff and HR related matters. Assist Branch Manager with new hire orientations, assist with equipment set up and proper welcome packets. Handled incoming calls professionally, screening and routing calls to appropriate staff to enhance communication flow. Ordered and maintained office supplies, managed and distributed medical supplies.
• Coordinated scheduling and logistics for client appointments, enhancing operational efficiency and service delivery.
• Managed correspondence and communication with clients, ensuring timely responses and maintaining professional relationships.
• Developed and maintained filing systems, improving document retrieval processes and increasing organizational effectiveness.

• Established and maintained positive and professional communication with medical staff, nursing staff, and related health agencies to facilitate effective collaboration. Schedule admissions and consultations for hospice service between staff and patient or patient family members. Assisted in staffing appropriate personnel for RN, social work, and palliative care services to ensure quality patient care. Manage appointments and calendars for nurses and social workers, create and maintain weekend schedules. Communicate any changes or updates on patients to team via email or by teams or text messaging. Updated patient demographics in Epic system and provided clerical support for filing maintenance and retrieval of information to streamline administrative processes.
• Coordinated staffing schedules to optimize workforce efficiency and ensure adequate coverage.
• Developed and maintained strong relationships with healthcare professionals to enhance recruitment efforts.
• Implemented onboarding processes, improving new hire integration into organizational culture and operations.

• Maintain Directors and Managers’ calendars by managing appointments, planning and scheduling meetings. Manage confidential information with discretion and sound judgment, maintain office supplies inventory. Scanning confidential documents, uploading documents into SharePoint, sending faxes, managing files. Developed and nurtured relationships with homecare clients and stakeholders, delivering exemplary customer service to enhance client satisfaction. Effectively work with a variety of individuals including individuals of diverse backgrounds, cultures, and economic backgrounds. Assisted with payroll timesheets, inputting data into databases and organizing timesheets for case managers' approval and filing. Prepare and assist with PCA Training for all new recruits. Generated weekly reports to track performance metrics. for the aides and service agreements, assist with audits and run reports when directed by the Director.
• Coordinated scheduling for multiple clients, ensuring optimal staff allocation and resource management.
• Developed and maintained effective communication channels among team members, clients, and healthcare providers.
• Streamlined appointment scheduling processes to enhance patient access to care services.

• Handled high volume calls and emails regarding orders by carrier, proactively resolved routine and complex inquiries, and redirected or took messages. Correspond with outside vendors regarding previous and current invoices, tracking unit budget. Answering incoming calls from internal and external customers, receive incoming faxes and scanning requests. Assisted drivers with current matters and submitted T-checks for the drivers. Communicate with customer representatives and carrier representatives through email and by phone. Monitored daily load status to ensure timely deliveries. resolve any problems that may occur with the driver during transports. Build, create and manage loads, making sure the correct product is on the truck by pallets and pieces. Maintained strong working relationships with customers while assisting with needs arising during product transit. Set up assignments to follow up on for after hours. Send and complete all reports to follow up on outstanding issues.
• Coordinated logistics and transportation operations to enhance service delivery efficiency.
• Monitored supply chain performance metrics, identifying areas for process improvement.
• Developed and maintained operational documentation to ensure compliance with industry standards.

some college courses completed