BRITTANY WHITE
Burnsville
Summary
Dedicated and fast-learning healthcare professional with nearly three years of experience in patient access services. Promoted to Lead Patient Access Specialist after just one year due to strong performance, adaptability, and leadership potential. Known for excellent communication, problem-solving skills, and a commitment to improving patient experiences and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registration Supervisor
M Health Fairview Ridges Hospital
Edina, MN
10.2022 - Current
- In this role, I started as a patient access rep and was then promoted to lead after just one year, and then promoted to supervisor after three years due to my ability to learn quickly and adapt to the demands of the position. I am responsible for completing audits to ensure accuracy and compliance, managing work queues to maintain efficient patient flow, and training new staff to uphold high standards of service. I handle schedule changes and coordinate shift coverage, ensuring that operations run smoothly and efficiently. I work closely with both clinical and administrative teams to resolve issues and improve overall workflow. I have had up to 13 direct reports and was responsible for keeping up with their attendance, corrective actions and performance metrics.
Lead School-Age/Toddler/ Infant Teacher
Kindercare Learning Centers
Eagan, MN
04.2018 - 10.2022
- During my time at KinderCare, I supported school-age children in adapting to remote learning by assisting with homework and facilitating Zoom meetings. I worked closely with infants to promote developmental milestones through engaging and nurturing activities. Additionally, I contributed to the toddler room by helping manage daily routines, supporting behavioral development, and creating a safe, stimulating environment for young children. My role required flexibility, patience, and a strong commitment to fostering growth and learning across various age groups.
Reservations Specialist
Sun Country Airlines
Eagan, MN
02.2017 - 04.2018
- At Sun Country Airlines, I assisted customers in planning their vacations by coordinating travel arrangements and securing all necessary reservations. My role involved providing personalized support to ensure a seamless booking experience, addressing customer inquiries, and helping travelers navigate their options with confidence. I consistently delivered high-quality service while managing multiple tasks in a fast-paced environment.
Assistant Manager
Panera Bread
Apple Valley, MN
07.2012 - 02.2017
- At Panera Bread, I advanced through multiple roles including cashier, catering coordinator, shift supervisor, and ultimately assistant manager. This progression reflects my strong work ethic, adaptability, and leadership capabilities. In each role, I gained valuable experience in customer service, team coordination, and operational management. As assistant manager, I was responsible for overseeing daily operations, supporting staff development, and ensuring a positive and efficient dining experience for guests.
Education
High school or equivalent -
Apple Valley High School
Apple Valley, MN06.2010
Skills
- Effective problem solving
- Insurance verification
- Healthcare
- Customer service
- Problem-solving
- Team leadership
- Patient check-in
- Verbal and written communication
- Registration and admissions
- Phone and email etiquette
- Relationship building
- Patient registration
- Task delegation
Certification
- First Aid Certification
- CDA, 2020-02-01
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Registration Supervisor
M Health Fairview Ridges Hospital
10.2022 - Current
Lead School-Age/Toddler/ Infant Teacher
Kindercare Learning Centers
04.2018 - 10.2022
Reservations Specialist
Sun Country Airlines
02.2017 - 04.2018
Assistant Manager
Panera Bread
07.2012 - 02.2017
High school or equivalent -
Apple Valley High School