Britton Barling
Rochester
Summary
Accomplished Program Supervisor at REM River Bluffs with expertise in staff training and conflict resolution. Demonstrated adaptability and a positive attitude, enhancing team efficiency and resident satisfaction. Leveraged strong communication skills and technology proficiency to streamline operations and improve service delivery. Recognized for fostering a supportive environment for fellow staff members. Nearly a decade of excellent customer service experience, from previous and current job roles. Eager to gain further experience in patient and visitor satisfaction in a hospital setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Supervisor
REM River Bluffs
11.2021 - Current
- Head of house staff
- Informing medical and behavioral changes though necessary channels
- Offering emotional support to residents during life changes
- Transporting residents for various appointments and outings
- Distributing medications
- Checking in medications monthly
- Labeling medications
- Responding to E-mails
- Filing and organizing important documents
- Daily census reports
- Daily charting vitals, behaviors, and medications
- Working alongside residents and staff to create a peaceful environment
- Teaching vulnerable adults life skills
- Housekeeping
- Cooking meals
- Grocery shopping
Direct Support Professional
REM River Bluffs
07.2019 - 11.2021
- Offering emotional support to residents during life changes
- Transporting residents for various appointments and outings
- Distributing medications
- Checking in medications monthly
- Labeling medications
- Responding to E-mails
- Filing and organizing important documents
- Daily census reports
- Daily charting vitals, behaviors, and medications
- Working alongside residents and staff to create a peaceful environment
- Teaching vulnerable adults life skills
- Housekeeping
- Cooking meals
- Grocery shopping
Petrol Clerk
Coborns
02.2014 - 11.2017
- Processed customer transactions in a timely manner
- Assisted in organizing merchandise displays to enhance shopping experience
- Provided exceptional customer service by addressing questions and resolving issues
- Collaborated with team members to ensure smooth daily operations
- Implemented best practices for maintaining cleanliness and organization in workspace
- Monitored product expiration dates to reduce waste and maintain quality
- Utilized strong multitasking skills to manage selling products, answering phone calls, and authorizing petrol transactions
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering questions providing accurate information.
Education
High School Diploma -
Princeton High School
PrincetonSkills
- Staff training
- Patience
- Mindful communicator
- Dependable
- Thrive in routine
- Adaptable
- Respectful of cultural backgrounds
- Mindful of people's socioeconomic circumstances
Certification
- CPR certified
- First-aid certified
- Medication distribution certified
Timeline
Program Supervisor
REM River Bluffs
11.2021 - Current
Direct Support Professional
REM River Bluffs
07.2019 - 11.2021
Petrol Clerk
Coborns
02.2014 - 11.2017
High School Diploma -
Princeton High School