Brodee Ferguson
Minneapolis
Summary
Results-driven professional with extensive experience in hospitality management. Effective in high-pressure decision-making while prioritizing workflow efficiency. Proven track record in training staff to enhance customer service standards and streamline operational procedures, delivering exceptional food and drink items, with accurate money counting and handling
Overview
2
2
years of professional experience
Work History
Barista
Caribou Coffee
Roseville
08.2024 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured cleanliness and organization of the bar consistently.
- Operated espresso machines and other equipment with precision.
- Processed payments accurately during cash transactions.
- Followed food safety and hygiene standards consistently in daily tasks.
- Participated in training new staff on coffee preparation techniques.
- Oversaw inventory management processes to maintain stock levels and reduce waste.
- Developed operational procedures to improve workflow and productivity across departments.
- Observed staff interactions to assess service quality and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server
Snuffysmaltshops
Roseville
02.2026 - 07.2026
- Took customer orders accurately and promptly, improving service speed.
- Delivered motivated service in fast-paced retail environment to maintain efficiency.
- Coordinated with team members to ensure timely order fulfillment and delivery, supporting seamless operations.
- Guided customers in product selection and purchase decisions, enhancing overall satisfaction.
- Addressed customer inquiries and complaints effectively, maintaining professionalism in all interactions.
- Processed cash and electronic payments accurately at point of sale, minimizing errors.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Trained new staff on service protocols and customer engagement techniques for consistency.
Education
High School Diploma -
Roseville Area Highschool
Roseville, MN06-2025
Skills
- Espresso preparation
- Exceptional customer service
- Customer engagement
- Menu memorization
- Cash handling
- Safe food handling
- Inventory control
- Opening and closing coordination
- Workflow management
- Decision making under pressure
- Problem solving
- Effective communication
- Leadership and motivation
- Hospitality management
- Product upselling
- OSHA compliance training
Timeline
Server
Snuffysmaltshops
02.2026 - 07.2026
Barista
Caribou Coffee
08.2024 - Current
High School Diploma -
Roseville Area Highschool