Brooke Ehrhardt
Marshall
Summary
Fluent in customer service over 10 years of various positions. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hairstylist
Little Moon Salon
03.2023 - 11.2023
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customers needs
- Processed payments, entering sales in system for prompt customer service.
- Suggested treatments and styles to suit clientele
- Educated customers on products to maximize benefits.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
- Developed loyal following of clients by providing high-quality services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Preformed opening and closing shifts.
- Effective and accurate communication with product suppliers for restocking.
- Created a safe and open space for all clientele.
- Supported existing staff in anyway I could
Bartender Shift Manager
Barley & Hops Microbrewery
05.2015 - 12.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
License - Cosmetology
The Temple - A Paul Mitchell Partner School
Frederick03-2022
High School Diploma -
Walkersville High School
Walkersville06-2014
Skills
- Relationship building and management
- Basic accounting
- Service-oriented mindset
- Cash and credit transaction experience
- Highly reliable
- Hospitality service expertise
- Professional appearance and communication skills
- Outgoing personality
- Outstanding customer service
- Attention to detail
- Quick learner
- High ethical standards
Certification
- Licensed Cosmetologist - Attained in 2022
Languages
English
Timeline
Hairstylist
Little Moon Salon
03.2023 - 11.2023
Bartender Shift Manager
Barley & Hops Microbrewery
05.2015 - 12.2019
License - Cosmetology
The Temple - A Paul Mitchell Partner School
High School Diploma -
Walkersville High School
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