Brooke Gross
Minneapolis
Summary
Compassionate Community Health Worker with 1 year of experience working with other students. Committed to helping community members improve wellness through the distribution of health supplies and sharing the importance of health and well being.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hardworking Deli Clerk with 2 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Healthcare professional prepared for role in clinical support with track record of assisting medical staff and improving patient care workflows. Proven ability to collaborate effectively with team members to achieve results and adapt to changing needs in clinical environment. Possesses critical skills in patient communication, medical documentation, and procedural support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Support Associate
Childrens Minnesota
07.2023 - Current
- Provided attentive, empathetic support to anxious patients during diagnostic testing or treatments, reducing stress levels significantly.
- Maintained a clean, safe environment for patients and staff through diligent adherence to infection control protocols.
- Enhanced team collaboration by assisting in staff training, ensuring smooth transitions for new hires.
- Contributed to positive patient outcomes through conscientious monitoring of vital signs and reporting abnormalities promptly to medical personnel.
- Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Increased patient satisfaction by providing compassionate assistance during medical appointments and procedures.
- Championed a positive work environment through proactive communication, active listening, and fostering strong professional relationships with colleagues.
Volunteer
Woodwinds Hospital
06.2023 - 12.2023
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Restocked medical supplies and consumables to prepare procedure rooms.
Deli Clerk
Lunds & Byerlys
05.2022 - 07.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Online Personal Shopper
Lunds & Byerlys
09.2020 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Health Advocate
University Of Minnesota
09.2022 - 05.2023
- Promoted a safe, equitable, and respectful environment and provided appropriate and inclusive care to students
- Shared information and prevention strategies with other students in my residence
- Refered students to health resources on campus
- Distributed cold and cough medicine, cough drops, ibuprofen, acetaminophen, bandages, gauze, condoms, dental dams, lubricant, and pregnancy tests
Education
Bachelor of Arts - Human Physiology
University of Minnesota
05.2025
High School Diploma -
Park High School
05.2021
Skills
- Effective Multitasking
- Health and Safety
- Visual Merchandising
- Active Listening Skills
- Productivity Performance
- Organization and Time Management
- Work Area Maintenance
- Effective Customer Communication
- Vital signs monitoring
- HIPAA compliance
- Clinical documentation
- Sterilization procedures
- Teamwork and collaboration
- Direct patient care
Languages
Spanish
Limited Working
Certification
- First Aid Certification – American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Clinical Support Associate
Childrens Minnesota
07.2023 - Current
Volunteer
Woodwinds Hospital
06.2023 - 12.2023
Health Advocate
University Of Minnesota
09.2022 - 05.2023
Deli Clerk
Lunds & Byerlys
05.2022 - 07.2023
Online Personal Shopper
Lunds & Byerlys
09.2020 - 07.2023
High School Diploma -
Park High School
Bachelor of Arts - Human Physiology
University of Minnesota
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