Brooke McAlpine
Rochester
Summary
Dynamic professional with a strong background in patient care at Mayo Clinic. Recognized for exceptional teamwork and effective communication skills, consistently enhancing patient care and streamlining processes. Proven ability to manage multiple tasks efficiently while maintaining a friendly, positive attitude in fast-paced environments. Committed to continuous improvement and organizational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IKCA II
DaVita
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Food Service Aide
Taher, Inc. Professional Food Service Management
05.2022 - 02.2023
- Ensured compliance with dietary restrictions by diligently reviewing ingredients for potential allergens or conflicts with religious beliefs.
- Assisted with inventory management, ensuring adequate stock levels and minimizing waste.
- Supported cash handling procedures as needed, resulting in accurate transactions and improved financial accountability.
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Set up, broke down and maintained order of buffet tables and other self-service areas, restocking with food items and utensils.
- Contributed to team success by cross-training in various roles, increasing versatility and productivity.
- Improved overall cleanliness by thoroughly sanitizing food preparation areas, equipment, and utensils.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new equipment use.
- Maintained a well-organized workspace, improving team efficiency during peak hours.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Upheld food safety standards by consistently monitoring temperatures and proper storage techniques.
Care Team Assistant
Mayo Clinic
10.2007 - 12.2014
- Consistently met deadlines for charting documentation, contributing to a well-organized record system accessible by all team members.
- Enhanced patient care by providing timely and accurate updates to medical staff regarding patient status.
- Served as an approachable point of contact for both family members and healthcare professionals seeking information about assigned patients.
- Facilitated smooth transitions of patients between departments by coordinating necessary paperwork and scheduling appointments.
- Ensured continuity of care through diligent handoff reports during shift changes.
- Assisted nurses with daily tasks, streamlining workflows and improving overall efficiency in the care team.
- Conducted initial intake assessments for new patients, allowing nursing staff to better understand individual needs from day one.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Clinical Assistant
Rochester Community And Technical College
Rochester, MNSkills
- Dietary compliance
- Inventory management
- Cash handling
- Food safety
- Patient documentation
- Team collaboration
- Customer service
- Time management
- Project coordination
- Effective communication
- Process improvement
- Attention to detail
- Work organization
- Friendly, positive attitude
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Problem resolution
- Excellent communication
- Computer skills
- Organizational skills
- Flexible and adaptable
Accomplishments
Performance based upon metrics are solid with audit scores above 95% allowing for quarterly audits. Continued great feedback from care teams, including sr leadership. SPARK completion while juggling a roster with much movement and fluctuation. Training support/audits provided to new IKCAs as well as continued support as an IKCA Buddy. Development and training for daily workflow tracking for our new or struggling IKCAs. Helped create a workflow tracker in Excel for new hires/struggling teammates.
Certification
Spark! - September 2024
Timeline
IKCA II
DaVita
03.2023 - Current
Food Service Aide
Taher, Inc. Professional Food Service Management
05.2022 - 02.2023
Care Team Assistant
Mayo Clinic
10.2007 - 12.2014
No Degree - Clinical Assistant
Rochester Community And Technical College
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