Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Janson

Litchfield

Summary

Hardworking and passionate job seeker ready to help a team achieve company goals. To seek and maintain full-time entry-level position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Manage/Bartender Shift Manager

Muddy Cow
07.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Cosmetologist

Great Clips Hair Salon
04.2019 - 06.2022
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Resident Assitant

Ecumen Of Litchfield
01.2015 - 01.2016
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Supervised daily activities and provided assistance to staff.

Education

Licensed Cosmetologist - Cosmetology Education

Professional Salon Academy
Bemidji, MN
10.2019

High School Diploma -

Litchfield High School
Litchfield, MN
05.2017

Skills

Upselling strategies

POS System Operation

Customer service expertise

Handling Difficult Customers

Highly reliable

Team training and development

Clear and effective communication

Customer Service

Outgoing Personality

Timeline

Manage/Bartender Shift Manager

Muddy Cow
07.2022 - Current

Cosmetologist

Great Clips Hair Salon
04.2019 - 06.2022

Resident Assitant

Ecumen Of Litchfield
01.2015 - 01.2016

Licensed Cosmetologist - Cosmetology Education

Professional Salon Academy

High School Diploma -

Litchfield High School

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Brooklyn Janson