Bryan Olson
Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential.
Work History
Warranty Administrator
32 Years 8 Months- Processed warranty claims efficiently to ensure timely resolutions and customer satisfaction.
- Coordinated with vendors to streamline warranty repairs and replacements, enhancing turnaround time for customer resolutions.
- Led initiatives to streamline claim processing, enhancing overall operational efficiency.
- Analyzed warranty data to identify trends, recommending actionable process improvements that informed management decisions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored compliance with warranty terms, reducing discrepancies significantly.
- Provided training to junior staff on warranty procedures and best practices.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Maintained accurate records of warranty transactions in compliance with company policies.
- Handled processing of claim paperwork to ensure accurate submissions. and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Skills
Accomplishments
I have worked my way up from an entry level position to service manager and I am currently the commercial service account manager. I have been in this role over 15 years. Our commercial business has grown over 400% in that time. I have won several awards from Ford related to sales levels and customer satisfaction. The latest award was finishing second in a sales contest covering 6 states of dealerships. I have over 30 years of experience billing and submitting warranty repair orders. I have achieved Master certification as a Ford warranty administrator. I am now looking to use my training, education and experience to manage Ford warranty processing and administration for multiple dealerships.
Certification
Master certifications as a warranty administrator, service advisor and commercial service advisor.