Bryn Iverson
Minneapolis
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Teller
US BANK
11.2020 - 07.2024
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Dietary aide and cook
HAVEN HOMES
10.2019 - 03.2020
- Head of kitchen and operations
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Team member
SUBWAY
03.2017 - 07.2019
- This job entailed me to work with customers at the register & food line
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Balanced and counted cash registers
- Addressed and resolved customer complaints in polite and professional manner.
Chocolatier & team member
L'MORE CHOCOLAT
10.2018 - 05.2019
- Worked with customers at the register, providing customer service and making sales
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Made confections by hand and ordered ingredients from suppliers.
Preschool teacher assistant
OK KIDS
05.2018 - 09.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Associate Degree -
NORMANDALE COMMUNITY COLLEGE
BLOOMINGTON, MINNESOTA01.2025
High School Diploma -
ORONO SENIOR HIGH SCHOOL
ORONO, MINNESOTA06.2019
Skills
- Excels in social situations
- Reliable and consistent worker
- Strong communication skills
- Compassionate
- Positive attitude
- Punctuality
- Attention to detail
- Creativity
- Exceptional customer service
- Professionalism and Courtesy
Timeline
Teller
US BANK
11.2020 - 07.2024
Dietary aide and cook
HAVEN HOMES
10.2019 - 03.2020
Chocolatier & team member
L'MORE CHOCOLAT
10.2018 - 05.2019
Preschool teacher assistant
OK KIDS
05.2018 - 09.2018
Team member
SUBWAY
03.2017 - 07.2019
Associate Degree -
NORMANDALE COMMUNITY COLLEGE
High School Diploma -
ORONO SENIOR HIGH SCHOOL
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