Brynn DeYoung
Saint Paul
Summary
Dynamic manager and senior hairdresser at Roosters Men's Grooming Center, recognized for enhancing customer satisfaction and team productivity. Skilled in decision-making and relationship building, I successfully resolved disputes and maintained a safe environment, leading to improved service delivery and employee engagement. Proficient in customer relationship management (CRM) to drive repeat business.
Overview
16
16
years of professional experience
Work History
Manager/Senior Hairdresser
Roosters Men's Grooming Center
10.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Macys Department Store
02.2010 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Janitorial Supervisor
Lifetime Fitness Center
06.2010 - 05.2014
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Education
High School Diploma -
Central Senior High School
Saint Paul, MNBachelor of Science - Athropology
University Wisconsin Oshkosh
OshkoshBachelor of Science - Morturary
Normandale Community College
Minneapolis, MNBachelors - Morturary
University of Minnesota
Minneapolis, MNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
- Customer relationship management (CRM)
Timeline
Manager/Senior Hairdresser
Roosters Men's Grooming Center
10.2016 - Current
Janitorial Supervisor
Lifetime Fitness Center
06.2010 - 05.2014
Sales Associate
Macys Department Store
02.2010 - 06.2014
High School Diploma -
Central Senior High School
Bachelor of Science - Athropology
University Wisconsin Oshkosh
Bachelor of Science - Morturary
Normandale Community College
Bachelors - Morturary
University of Minnesota
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