Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Buranh Johnson

Minneapolis,MN

Summary

Dynamic leader with expertise in community engagement and strategic planning, honed at Halverson & Blaiser Group, Ltd. Proven track record in enhancing resident satisfaction and occupancy rates. Skilled in relationship building and problem-solving, with a focus on innovative solutions and effective communication. Successfully increased resident retention by 20% through proactive initiatives. Experienced with tenant relations, community engagement, and property management. Utilizes strong communication skills to foster positive resident interactions and address concerns promptly. Track record of coordinating successful community events and maintaining high resident satisfaction. Knowledgeable with solid foundation in property management and tenant relations. Successfully coordinated community events and handled resident concerns, ensuring high satisfaction levels. Demonstrated strong problem-solving abilities and effective communication skills.

Overview

6
6
years of professional experience

Work History

Community Assistant Manager

Halverson & Blaiser Group, Ltd.
02.2023 - Current
  • Assisted in managing community events, fostering resident engagement and participation.
  • Supported administrative tasks, ensuring smooth operation of community activities and communications.
  • Collaborated with team members to maintain a welcoming environment for residents and guests.
  • Coordinated schedules for maintenance requests, enhancing response times and resident satisfaction.
  • Provided customer service support, addressing resident inquiries and resolving issues promptly.
  • Collaborated with the Community Manager to develop marketing strategies for increased occupancy rates.
  • Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
  • Initiated proactive measures to address potential issues before they escalated into more serious problems.
  • Improved resident satisfaction through timely and effective communication with community members.
  • Supported fellow team members during peak periods or absences, ensuring seamless and efficient community operations.
  • Implemented feedback mechanisms to gather resident input on community services offered.
  • Assisted in training new team members on company policies and procedures to maintain consistent service quality levels.
  • Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
  • Conducted property tours with prospective residents, showcasing amenities and highlighting community benefits.
  • Managed day-to-day operations, ensuring a safe, clean, and well-maintained environment for residents.
  • Enhanced community engagement by organizing and hosting various events and programs.
  • Reviewed rental applications thoroughly to select qualified tenants contributing positively to the overall community atmosphere.
  • Contributed creative ideas for amenity enhancements to increase resident enjoyment of communal spaces within the community.

Assistant Living Director

Restart Inc
06.2022 - 02.2023
  • Led cross-functional teams to drive strategic initiatives and improve operational efficiency.
  • Developed and implemented policies to enhance organizational effectiveness and employee engagement.
  • Streamlined processes to optimize resource allocation and reduce operational redundancies.
  • Facilitated workshops to promote collaboration and innovation among team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Managed stakeholder relationships, ensuring alignment with organizational goals and objectives.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.

Assistant Manager

Champs Sporting Goods
05.2019 - 06.2022
  • Led team in achieving operational goals, enhancing efficiency and productivity.
  • Developed training programs to onboard new staff and improve performance standards.
  • Streamlined communication processes between departments to ensure project alignment.
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Mentored staff in sales techniques and product knowledge.
  • Developed strategic plans to boost store profitability.
  • Coordinated inventory management to ensure optimal stock levels.
  • Analyzed sales data to identify trends and adjust strategies.
  • Managed employee schedules, ensuring adequate staffing during peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

BBA - Marketing

University of Minnesota
Minneapolis, MN
06-2023

High School Diploma -

Chaska High School
Chaska, MN
06-2019

Skills

  • Partnership building
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Written and verbal communication
  • Team building
  • Client needs assessments
  • Self motivation
  • Task prioritization
  • Public relations
  • Interviewing skills
  • Conflict resolution
  • Interpersonal communication
  • Professionalism
  • Strategic planning
  • Staff training
  • Staff supervision
  • Time management abilities
  • Client meetings
  • Public assistance programs
  • Generate reports
  • Community development
  • Research and facts collecting
  • Non-profit management
  • Public policy
  • Onsite facility tours
  • Resource development
  • Change management
  • Proficient in [word, excel, yardi, bluemoon]
  • Staff oversight
  • Event planning
  • Problem-solving aptitude
  • Cultural sensitivity

Languages

English
Native or Bilingual
laos
Professional Working
ASL
Limited Working

Timeline

Community Assistant Manager

Halverson & Blaiser Group, Ltd.
02.2023 - Current

Assistant Living Director

Restart Inc
06.2022 - 02.2023

Assistant Manager

Champs Sporting Goods
05.2019 - 06.2022

BBA - Marketing

University of Minnesota

High School Diploma -

Chaska High School

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Buranh Johnson