Caag (Cha) Kong
Saint Paul
Summary
Results-driven leader with a strong background in continuous improvement and production execution. Demonstrated success improving safety, quality, and delivery metrics through data-driven problem solving and team leadership. Known for driving accountability, standardization, and sustained performance in fast-paced, process-driven environments.
Overview
5
5
years of professional experience
Work History
Continuous Improvement Manager
Target
Woodbury
08.2024 - Current
- Led and coached Operations Managers on structured problem solving (ROC), strengthening execution and ownership
- Delivered 26% reduction in inbound cycle time (15.9 → 11.8 hours)
- Improved guest-facing outbound delivery (RSD) from 99.2% to 99.8%, exceeding goal
- Reduced quality defects from ~2300 to ~1900 through ICQA partnership and root cause analysis
- Improved audit/process adherence from 82% to 91%, surpassing 90% target
- Reduced OSHA recordable injuries by ~30% (27 → 19 YoY) through data-driven safety initiatives
- Drove cross-functional alignment with operations, quality, and site leadership to ensure sustained execution
- Supported network initiatives by driving site adoption of new processes and standardized routines
Production Controller
Target
Woodbury
07.2023 - 07.2024
- Improved shift performance vs budget from -26% to -3%, stabilizing execution through disciplined planning
- Influenced OM decisions to align workflow, labor, and demand with daily production targets
- Acted as control point for workflow, balancing workload and reducing execution variability
- Identified bottlenecks and adjusted plans in real time to maintain flow and performance consistency
- Enabled proactive decision-making through KPI visibility and performance tracking
Outbound Operations Manager
Target
Woodbury
07.2022 - 07.2023
- Turned around low-performing shift, improving performance from -47% to -15% vs budget, enhancing team morale and operational efficiency
- Increased packing productivity from 95 to 220 UPH through coaching and process discipline
- Stabilized delivery performance (RSD) from ~97–99% to consistent 99.6%+, reducing guest impact
- Developed LWWs and team members, fostering accountability and ensuring sustained performance
- Elevated shift to top-performing in packing, contributing to site-leading results
Lead Warehouse Worker
Target
Woodbury
05.2021 - 05.2022
- Utilized process boards to monitor KPIs and drive real-time corrective actions
- Supported OMs in driving hourly performance across safety, quality, and productivity
- Conducted floor observations and escalated issues through Gemba boards
- Reinforced standard work and coached team members on execution
Education
Bachelor of Arts - Biology, Society And Environment
University of Minnesota
Minneapolis, MN05-2018
Skills
- Process improvement
- Operations management
- KPI tracking
- Data analysis
- Change leadership
- Problem solving
- Team collaboration
- Communication skills
- MS office
Languages
English
Professional
Spanish
Limited
Timeline
Continuous Improvement Manager
Target
08.2024 - Current
Production Controller
Target
07.2023 - 07.2024
Outbound Operations Manager
Target
07.2022 - 07.2023
Lead Warehouse Worker
Target
05.2021 - 05.2022
Bachelor of Arts - Biology, Society And Environment
University of Minnesota