Cade Lunz
Lake Crystal
Summary
Skilled Tow Truck Operator from Affordable Towing of Mankato, INC, adept in vehicle recovery and roadside assistance, showcasing a strong work ethic and exceptional customer service. Excelled in preventive maintenance and winch operation, enhancing team performance and client retention. Demonstrated proficiency in managing high-stress situations with a focus on safety and efficiency.
Overview
5
5
years of professional experience
Work History
Tow Truck Operator
Affordable Towing of Mankato, INC
12.2019 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Education
Diploma -
Madelia Highschool
Madelia, MN06.2019
Skills
- Vehicle inspection
- Preventive Maintenance
- Assisting customers
- Winch operation
- Mechanical tools
- Safe driving practices
- Heavy equipment operation
- Documentation skills
- Hydraulic systems
- Traffic control
- Managed incidents
- Strong work ethic
- Customer service
- Heavy lifting
- Organization and planning
- Stress tolerance
- Conflict resolution
Timeline
Tow Truck Operator
Affordable Towing of Mankato, INC
12.2019 - Current
Diploma -
Madelia Highschool
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