Caitlin Hedberg
Moorhead
Summary
Enthusiastic, detail-oriented customer service veteran, with over a decade of service industry experience and over three years of employee management experience. Skilled in communication, team-oriented work environments, and developing problem-solving strategies. Experience working in collaborative settings and fast-paced conditions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Harold's On Main
Moorhead
07.2023 - Current
- Mixed and served a variety of cocktails and beverages to patrons.
- Engaged customers to deliver exceptional service, fostering positive experiences and repeat visits.
- Trained new staff on drink preparation and customer service standards, ensuring consistent quality and customer satisfaction.
- Built strong working relationships with colleagues through effective communication, promoting a collaborative team environment.
Server
Rustica Eatery and Tavern
Moorhead
05.2024 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Greeted customers, answered questions, and recommended specials to drive sales.
- Worked with restaurant staff to streamline operations and improve service delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Brand Manager, Packaging Manager, Beertender
Fargo Brewing Company
Fargo
01.2019 - 06.2023
- Conducted market research to identify brewery and brand positioning within regional market
- Designed and developed a brand strategy through marketing campaigns
- Coordinated with marketing and social media teams to execute brand-aligned marketing campaigns
- Researched and anticipated consumer trends to stay up-to-date on product development, i.e. watch the latest beer trends and communicate with production team to follow through
- Built relationships with community members to encourage returning consumers
- Established communication between the taproom employees and production employees
- Recruit, hire, train, and lead staff using strong communication skills to encourage a friendly and healthy work environment
- Manage ordering and receiving of inventory, including food, beverages, and dry goods
- Monitor budget and control expenses, with focus on food, supplies and labor costs, throughout the restaurant
- Utilize a strong attention to detail by organizing schedules, deliveries, food prep, and more
Skills
- Point-of-sale systems
- Detail-oriented
- Time management
- Effective communication
- Problem solving
- Computer literacy
Certification
• Level One Cicerone
• Up-to-date Clay County Server Training
• Up-to-date Clay County Server Training
Timeline
Server
Rustica Eatery and Tavern
05.2024 - 08.2025
Bartender
Harold's On Main
07.2023 - Current
Brand Manager, Packaging Manager, Beertender
Fargo Brewing Company
01.2019 - 06.2023