Caleb Cooley
Rochester
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Mayo Clinic
03.2025 - Current
- Monitor patient, staff, and visitor activity to detect suspicious behavior and ensure safety
- Perform routine patrols of hospital premises and respond promptly to security incidents
- Utilize de-escalation techniques to manage behavioral health incidents and diffuse conflicts
- Collaborate with law enforcement and emergency personnel when necessary
- Maintain detailed incident reports and ensure compliance with clinic safety policies
Security Ambassador
Mayo Clinic
01.2025 - 03.2025
- Conducted security screenings of patients and visitors to prevent prohibited items from entering secure areas
- Directed visitors to appropriate departments while ensuring hospital policies were upheld
- Maintained a professional and calm demeanor when responding to difficult interactions
- Supported the broader security team in upholding safety protocols
Assistant Manager
Verizon
11.2021 - 01.2025
- Managed daily retail operations and led a team of 10 employees
- Trained staff in customer service and operational policies
- Conducted inventory checks and maintained accurate stock levels
- Assumed full managerial duties during manager absences
- Collaborated on strategies to meet sales goals and increase customer satisfaction
Assistant Manager
Furniture Row
06.2020 - 11.2021
- Helped develop sales strategies and conducted team performance evaluations
- Led a team of 10 sales representatives, providing coaching and guidance
- Drove sales and customer service improvements
Shift Manager
Noodles and Company
01.2017 - 06.2020
- Supervised a team of 15 employees, handling scheduling and daily operations
- Improved operational efficiency through process streamlining
- Delivered high-quality customer service and conflict resolution
Education
High School Diploma -
Connections Academy
01.2017
Skills
- Conflict Resolution
- Behavioral Observation
- Emergency Response
- Verbal De-escalation
- Incident Reporting
- Staff Management
- Training & Development
- Customer Service
- Security Protocols
- Team Leadership
Certification
- AHA CPR Certification
- Stop the Bleed
- Verbal Judo
- Bronze Quality Fellow
- Workforce Academy Silver Level Healthcare Environment
- Workforce Academy Silver Level Leadership
- IAHSS Basic Certification
- Agile Leadership
- AVADE De-escalation
Timeline
Security Officer
Mayo Clinic
03.2025 - Current
Security Ambassador
Mayo Clinic
01.2025 - 03.2025
Assistant Manager
Verizon
11.2021 - 01.2025
Assistant Manager
Furniture Row
06.2020 - 11.2021
Shift Manager
Noodles and Company
01.2017 - 06.2020
High School Diploma -
Connections Academy