Provide support for internal and external customers regarding specific product lines as the Product Manager backup, as well as overall knowledge of the product lines
Provide technical support to customers
Collaborate with the manufacturer for Failure Analysis requests and SCARs
Handle customer defective issues in a timely and professional manner
Creation of new product highlights and assisting with updating Supplier Marketing Center
Take on projects/workload given by Product Manager
Outbound Logistics
DigiKey
Thief River Falls
09.2018 - 11.2022
Processed carrier bill of ladings and airbills, manufacturer and special certificates of conformance, AES
electronic export information and international customs paperwork
Coordinated movement of orders by communicating with customers, suppliers, carriers and multiple
internal departments on a daily basis
Analyzed carrier rates to optimize economical shipping decisions
Resolved any problems associated with existing orders for shipping and processing
Education
Associate of Applied Science - Electronics Technology And Automated Systems
Northland Community And Technical College
Thief River Falls, MN
05-2022
Skills
Product knowledge
Attention to detail
Effective communication
Customer support
Time management
Timeline
Product Specialist II
DigiKey
11.2022 - Current
Outbound Logistics
DigiKey
09.2018 - 11.2022
Associate of Applied Science - Electronics Technology And Automated Systems