CALEB WESS
Bemidji
Summary
Personable and empathetic with a talent for fostering supportive and trusting relationships. Possessing a foundational understanding of counseling principles, proficient in active listening and conflict resolution. Dedication to making a positive impact on clients' lives by providing guidance and support. Experience in utilizing client assessment to tailor services effectively, delivering customized service plans that address individual needs. Throughout career, maintained a track record of effective communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Employment Services Counselor
Rural Minnesota CEP
06.2024 - Current
- Utilized motivational interviewing techniques to encourage positive change among clients facing various challenges in their lives.
- Improved client satisfaction by providing personalized counseling services tailored to individual needs.
- Maintained detailed case records, ensuring accurate documentation of client progress and outcomes.
- Collaborated with community partners to provide resources and support for clients in need.
Sales Representative
AT&T
02.2019 - 08.2019
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Presented products and services to prospective and existing customers to meet client needs
- Fostered relationships with customers to expand customer base and retain business
Retail Sales Associate
Walgreens
05.2017 - 02.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Education
Bachelor of Science - Psychology
Louisiana Technical University
Ruston, LA05.2024
Skills
- Customer Needs Assessment
- Multicultural competence
- Financial counseling
- Behavioral assessment
Timeline
Employment Services Counselor
Rural Minnesota CEP
06.2024 - Current
Sales Representative
AT&T
02.2019 - 08.2019
Retail Sales Associate
Walgreens
05.2017 - 02.2018
Bachelor of Science - Psychology
Louisiana Technical University
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