Calista Flett
Maple Grove
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta Beauty
Maple Grove
04.2021 - 06.2025
- Guided customers in selecting products suited to their skincare and beauty needs.
- Assisted with merchandising, store maintenance, and promotional event preparation.
- Developed product knowledge across multiple beauty brands to better serve clients.
- Managed inventory levels by monitoring stock levels regularly.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Updated customer records in database software program accurately.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Responded to inquiries from customers regarding available timeslots for appointments.
Sales Associate
Justice Tween Brands
Maple Grove
03.2016 - 11.2020
- Delivered outstanding customer service in a fast-paced retail environment.
- Built strong relationships with customers, ensuring an enjoyable and welcoming shopping experience.
- Collaborated with team members to meet daily sales goals and merchandise presentation standards.
- Reason for leaving: Chapter 11 bankruptcy closed the store.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales Associate
American Eagle Outfitters
Maple Grove
06.2016 - 07.2018
- Provided personalized styling assistance and contributed to a positive team atmosphere.
- Helped manage inventory flow and maintained organization in high-traffic seasons.
- Worked efficiently to support sales initiatives and loyalty program enrollments.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
Education
Bachelor of Arts - Communication
University of Minnesota
05.2025
High School Diploma -
Maple Grove Senior High
Skills
- Communication and public speaking
- Customer service and client relations
- Team collaboration and leadership support
- Event preparation and coordination
- Passion for environmental conservation
- Social media management
- Content creation
- Retail experience
Certification
Certified Open Water Scuba Diver
Timeline
Beauty Advisor
Ulta Beauty
04.2021 - 06.2025
Sales Associate
American Eagle Outfitters
06.2016 - 07.2018
Sales Associate
Justice Tween Brands
03.2016 - 11.2020
Bachelor of Arts - Communication
University of Minnesota
High School Diploma -
Maple Grove Senior High