Callen Parker
Osseo,Minnesota
Summary
Articulate Ophthalmic Technician/Work Force Manager talented in handling both the medical and administrative end of facility work. Accomplished at many different areas of ophthalmology and management. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases. I have a lot of love for the field and I am very passionate about changing people's lives.
Overview
9
9
years of professional experience
Work History
Work Force Manager
LCA Vision
03.2021 - Current
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures
- Coordinated technical training and personal development classes for staff members
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information
- Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations
- Reduced wait times for patients through efficient scheduling and organization of appointments
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
Patient Coordinator
Whiting Clinic
01.2020 - 03.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Greeted and assisted patients with check-in procedures
Front Desk Coordinator
Minnesota Dermatology
08.2017 - 12.2019
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally
- Streamlined patient check-in process for faster and more accurate information gathering
- Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations
- Worked with patients to schedule tests and procedures
- Performed various administrative tasks by filing, copying and faxing documents
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained payments from patients and scanned identification and insurance cards
Patient Scheduling Coordinator
North West Eye Clinic
09.2015 - 07.2017
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Received and routed laboratory results to correct clinical staff members
Education
High School Diploma -
St. Louis Park Senior High School
Saint Louis Park, MN06.2014
Skills
- Staff Management
- Corrective Action Planning
- Problem-solving
- Performance Management
- Time Management
- Conflict Resolution
- Adaptability and Flexibility
- Coaching and Mentoring
- Relationship Building
- Multitasking Abilities
- Attention to Detail
- Analytical Thinking
Timeline
Work Force Manager
LCA Vision
03.2021 - Current
Patient Coordinator
Whiting Clinic
01.2020 - 03.2021
Front Desk Coordinator
Minnesota Dermatology
08.2017 - 12.2019
Patient Scheduling Coordinator
North West Eye Clinic
09.2015 - 07.2017
High School Diploma -
St. Louis Park Senior High School
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