Calvin Auerbach

• Efficiency in fast paced environment
• Problem solving with issues
• Addressing any concerns
• Management with time
• Excellent communication skills
• Communicated with vendors regarding back order availability, future inventory, and special orders.
• Computed sales prices, totaled purchases and received and processed cash or credit payment.
• Answered product or service questions with up-to-date knowledge of promotions.
• Generated leads for new sales through telephone and email contact with customers.
• Monitored competitor trends and market shifts to maintain company relevance.
• Represented brand during special events, customer interactions and sales.
• Highlighted new products and company promotions during sales pitches.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Managed multiple inbound calls consisting of billing issues, product inquiries, technical issues and retention. Performed duties by following metrics in sales, customer loyalty, and efficiency. Created solutions that personalized to every customers needs and interests to achieve the best results.

• Distributed, collected, and organized printed menus.
• Closed out podium at end of shift and maintained order and organization.
• Greeted patrons and coordinated table assignments to meet party preferences and requests.
• Stocked service areas with supplies to deliver faster service to guests.
• Communicated with tact and diplomacy to resolve guest dissatisfaction.
• Observed guest needs throughout dining experience, driving high-quality service.
• Monitored restaurant activity to determine seating and dining flow.
• Helped bus tables and ran food to patrons during high-volume periods.
• Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
• Engaged with guests to maximize satisfaction with food and service.

Assisted each and every guest in the restaurant with getting seated, assisting with bussing tables in a timely manner while ensuring any reserved areas or tables were ready in time. Also assisted with the kitchen in ensuring food or beverages were served to the correct tables. During times when restaurant was very busy and no seats were available, Assisted with coming up with solutions to better serve guests with accommodating seats and locating within the restaurant what seats would work best. Communication was a large factor that came in to play with this role, always communicated tables to the servers, while in a timely manner.

• Introduced current sales and promotions to bring awareness to brand initiatives.
• Engaged with customers at special events and on social media, discussing brand and trends.
• Shared feedback and ideas with management to improve sales processes.
• Cultivated strategic relationships with customers and clients to increase brand awareness.
• Provided accurate information to clients and referred customers to appropriate team members when needed.
• Promoted new products and services to potential customers through direct conversations and demonstrations
• Answered product questions and mitigated concerns to close sales.
• Suggested specific product purchases to meet customer needs.
• Monitored on-hand product inventory and proactively replenished products.
• Demonstrated product use to highlight features and engage prospective customers.
• Kept areas neat while working and return items to correct locations following demonstrations.

Within this role of the brand ambassador for American Eagle Outfitters, Assisted each and every customer in the store rather it was a product they were inquiring about or wanted some assistance with clothing. Made sure every part of the store was kept neat and clean while also assisting with the cashier when it became busy. When it came to closing store- assisted with many closes and followed procedure when it comes to ensuring the store is ready for it’s next step of the day.