Calvin Robinson
Crystal
Summary
Dynamic professional with extensive experience in customer service and warehouse management at Convergint Technology. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in forklift operation and ERP systems, consistently achieving operational efficiency while training staff and managing logistics. Committed to delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
CSR /Warehouse Lead Coordinator
Convergint Technology
Blaine
09.2023 - Current
- Managed customer inquiries through phone and email communications.
- Assisted clients with troubleshooting technical issues with security systems.
- I manage warehouse operations, ensuring efficient shipping, receiving, and order processing. My responsibilities also include customer service, new account setup, call handling, and managing the company's overnight mail, responding promptly to customer inquiries.
Warehouse Manager, CSR
Pranarom
Golden Valley
08.2020 - 09.2023
- Handled payments for new and overdue orders via phone, ensuring accuracy and timeliness.
- Established net-30 credit accounts for new businesses to facilitate seamless transactions.
- Upsold additional products to enhance customer purchase experience.
- Maintained composure during challenging customer interactions, ensuring effective call control.
- Oversaw daily operations of warehouse and clean room to ensure efficiency.
- Trained new warehouse staff and facilitated forklift certification programs.
Financial Services CSR
Conifer Health
Edina
08.2019 - 08.2020
- Resolved customer inquiries efficiently, maintaining high professionalism standards.
- Cultivated strong relationships with patients and insurance providers to enhance perceived value.
- Leveraged internal resources to address diverse issues, including payments, UB04, and EOB inquiries.
Warehouse Lead
Primex
08.2016 - 07.2019
- I oversee all merchandise entering and exiting the facility. My job comprises data entry, searching parts, entering part numbers, and staging pieces.
- I load or unload 4-8 trucks daily using a forklift or power jack.
- Moving water encloser from 100 - 4000 pounds every day and pulling orders.
Warehouse Lead/ Cust/Serv
BCS
08.2014 - 08.2016
- I kept the database updated on receiving/shipping goods.
- Warehouse duties included picking orders, staging, and setting up freight shipments.
- When needed I will deliver orders to customers using a cargo van.
Machine and Press Operator
Advance Tech
06.2015 - 12.2015
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
Machine Operator
Ampac Flexibles
08.2014 - 09.2014
- Operate CNC equipment for mass manufacturing.
- Inspect company equipment daily for safety enhancements.
- Implement safety gear and procedures.
- Manufacture high-quality products using equipment.
Education
HS Diploma - Business Management
Brown
Minneapolis, MN11.1993
Skills
- Customer service and support
- Microsoft Teams and SharePoint
- Smartsheet proficiency
- Production and machine operation
- Warehouse management
- Forklift operation
- Outbound and cold calling
- Data warehouse management
- Delivery driver experience
- ERP systems expertise
- Load and unload logistics
- CNC machining
- Assembly line skills
Timeline
CSR /Warehouse Lead Coordinator
Convergint Technology
09.2023 - Current
Warehouse Manager, CSR
Pranarom
08.2020 - 09.2023
Financial Services CSR
Conifer Health
08.2019 - 08.2020
Warehouse Lead
Primex
08.2016 - 07.2019
Machine and Press Operator
Advance Tech
06.2015 - 12.2015
Warehouse Lead/ Cust/Serv
BCS
08.2014 - 08.2016
Machine Operator
Ampac Flexibles
08.2014 - 09.2014
HS Diploma - Business Management
Brown
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